What’s new in the 2020 webmail system?
We’re introducing an improved webmail system for 2020. You’ll find more flexible message composing, the ability to drag-and-drop images and other attachments, a simpler mobile interface, and a generally more modern feel.
We consider it in “beta test” for now, although all our customers are encouraged to try it and give us feedback. The improved system is available at:
If you have any trouble, the existing webmail system is also still available (but will eventually be phased out).
The new pages will try to import your full name, signature, filtering rules and address book contacts from the old system the first time you login, so it should be easy to get started.
The rest of this page answers some questions you might have about the new system.
- Why do things look different on a mobile phone compared to a computer or tablet?
- How do I set a signature for my outgoing mail?
- How do I view only unread messages?
- What is the “starred” folder?
- How do I search mail?
- How do I empty the trash?
- Why doesn't the new webmail screen remember my email address and password?
- How do I show a more compact view?
- How do I login to read two addresses simultaneously?
Why do things look different on a mobile phone compared to a computer or tablet?
On a phone, the new webmail interface shows a stripped-down interface that’s simpler and easier to use on a small screen. It focuses on reading and sending mail, and that’s all. (If you need to change settings like your signature, you can do that on a desktop computer or tablet and the changes will be used by the phone version.)
If you want a slightly better experience using a phone to read email, you can add your email address to the built-in iPhone mail app or Android mail app and use that instead of webmail. The phone’s app is generally a little better integrated into the phone itself, and you get extra features like an icon on the phone’s home screen indicating how many new messages are waiting.
How do I set a signature for my outgoing mail?
To edit or create a signature, do this on a desktop computer or tablet:
- Click Settings in the top right
- Click Email Account in the left column
- Click your email address next to “Identity”
- Click the Signature tab
Here’s a screenshot of what this looks like:
You can also change the “full name” that others see in the “Properties” tab of that same screen.
How do I view only unread messages?
A folder that contains unread messages will show a number next to it. Click that number (instead of the folder name) to see only unread messages in that folder:
What is the “starred” folder?
When you’re viewing your Inbox, you’ll see that each message has an empty “star” next to it:
If you click a message’s star, it marks that message as important. You can later click the “Starred” folder name on the left to see all important (“starred”) messages in your Inbox:
This is a good way to mark important messages that you need to handle later.
How do I search mail?
You can type any word into the search box at the top of the message list to find messages matching that sender or subject in the folder. On a desktop computer or tablet, it looks like this:
If you also want to search the body text of messages, click the advanced search triangle:
And then you can search the “text” of all messages, like this:
(Note that search is per folder — there’s currently no way to multiple folders at once.)
How do I empty the trash?
When you’re viewing the Trash folder on a desktop computer or tablet, a new “empty trash” icon will appear. Clicking that icon will empty the trash:
Why doesn't the new webmail screen remember my email address and password?
Because the login screen is at a new address, a web browser that previously "remembered" your email address and password might not automatically fill in those spaces the first time you login to the new system.
When you enter your email address and password once on the new system, the browser should offer to remember it for the future, and you'll be all set. (If you've misplaced your password, our "lost email password" page will help.)
How do I show a more compact view?
You can save space and split the window by choosing the more compact “horizontal” layout on the desktop or tablet version of webmail (this doesn’t affect the phone version, which always uses a fixed, smaller layout):
- Click Settings in the top right
- Click Mail in the left column
- Choose the Horizontal split layout
- Click Save
Here’s a comparison of the two views — the standard vertical layout looks like this, with three vertical columns:
And the more compact horizontal layout looks like this, with a left folder column and two horizontal rows:
Which to use is a matter of personal preference, perhaps depending on whether you have a wide screen or a narrow one.
How do I login to read two addresses simultaneously?
If you open a second webmail window in your browser as a “private browsing” or “incognito” window, you’ll be able to login using a second address.
That said, if you need this feature, you might want to consider setting up a mail program on your computer, your iPhone or iPad mail app, or your Android mail app instead of using webmail. Almost all of those programs can show mail from multiple addresses at the same time.
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