I've lost the password for an email mailbox. What should I do?

If you’ve lost the password for a POP / IMAP / Webmail mailbox, you can use the account management control panel to reset it.

Tip: You may have the existing password saved on your computer or device.

If you already have a separate working copy of Outlook, Thunderbird, Apple Mail, or iPhone/iPad Mail, you may not need to reset the password, because you can use those programs to view it. See our Viewing Saved Email Passwords page for help with that.

To reset the email password if you still need to do so:

  1. Login to the account management control panel.
  2. Click E-mail Options.
  3. Click Edit for the email address you wish to change.
  4. Type the new password in the appropriate boxes.
  5. Click Save Changes.

The password change will take effect within two minutes.

For more details about managing email passwords, please see the topic “Changing Your Email Password”.

What if I’ve lost the password for a forwarding address?

If you’ve created a forwarding address without a matching POP / IMAP / Webmail mailbox, that forwarding address won’t have a password associated with it. Instead, you’d need to change the password of the destination address.

For example, if you’ve set up “address@example.com” to (only) forward to “address@gmail.com”, and you want to reset the password you use to read that mail, you’d do so at Gmail.

What if I’m not sure whether I know the password?

Sometimes people have trouble with their mail program setup, and they aren’t sure if the problem is caused by the wrong password or not.

You can use our Webmail pages to test your password. If it works with Webmail, you’ll know that the problem is something else (not the password). But if it doesn’t work with Webmail, either, you’ll know that the you need to reset your email password as described above.