Contact Tiger Technologies
1. Frequent questions
Before you contact us: Many people ask about one of these topics. Click to see an answer.
2. Search our site
Try a search! We have the answers to hundreds of questions.
Try typing your question or search phrase, such as “How do I set up Outlook”, “WordPress”, “PHP”, “MySQL version”, “iPhone mail”, or anything else.
3. Still need help?
If you can’t find an answer after searching above, the best way to contact us is to use the form below. This will create a new “ticket” that we’ll use to track your question or issue until we resolve it. (Scroll down for other contact methods.)
Tip: Try a search first.
Before you open a ticket, please try a search above. Most people who do that immediately find the answer they're looking for.
If you’re seeing an error message, try searching for that error text.
Contacting us by e-mail
If you prefer to contact us by e-mail instead of using the Web form, you can do so:
- If you’re not yet a customer but you have questions about our service: email@example.com
- For billing questions: firstname.lastname@example.org
- For all other questions, including technical questions: email@example.com
Please be sure to include all the information shown in the ticket form above so we can respond quickly.
Contacting us by telephone
Our primary means of technical support is by opening a ticket or sending us e-mail, as described above (here’s why).
However, if you have an emergency that you have been unable to resolve by first opening a ticket or sending us an e-mail message, you can reach us by telephone at +1 (510) 527-3131.
Please always open a ticket first and give us a chance to respond. If we don’t resolve it promptly, tell us the ticket number when you call (from the automated response you received when you opened a ticket or sent us an e-mail message).
Our normal live, immediate telephone support hours are 9-5 Pacific time, Monday-Friday (excluding holidays). Most calls are answered immediately during this time; if all our staff are helping other customers, you may be asked to leave a message and we'll respond with a prompt callback.
Outside these hours, telephone calls are handled as if you’d opened a ticket above: our staff monitor them for urgent issues and will provide a prompt callback or e-mail response within our normal time-sensitive ticket turnaround times.
Contacting us by fax
Our fax number is +1 (866) 539-5032. This number is toll free within the US and billed as a normal international call from other countries.
Our postal address
If you need to send a check or money order payment, or contact us by paper mail for any other reason, our postal address is:
Tiger Technologies LLC
PO Box 7596
Berkeley CA 94707
Our Twitter account is @TigerTech. You’ll find notices of scheduled maintenance, changes to our service, and any technical problems we’re aware of. (But please don’t use it to get support, because it’s difficult for us to help in 140 characters. Use the form above.)
When can I expect a response?
Our support staff aren’t backlogged like most companies. When you contact us, you’ll receive a prompt answer from a real person.
In particular, if you’re an existing customer who writes to us with a time-sensitive question before 5 PM Pacific time (8 PM Eastern), you’ll receive a real reply from a human being the same day, every day of the year.
For questions that aren’t time-sensitive, such as billing issues or sales questions, you’ll receive a response within one business day or less.
What we can help with (and what we can’t)
We offer free support for any issue that’s directly related to your account or the way our servers are set up. For example, if you’re having trouble publishing files to our servers, or you have a question about your e-mail service, or your Web site isn’t working as you expect, or you want to know if our servers meet the requirements of a certain script you want to install, just let us know.
Like all Web hosting companies, we unfortunately can’t offer free help for general issues that aren’t specific to your account or our servers. For example, we can’t help you design your Web site or provide assistance troubleshooting bugs in scripts you install — those are the kinds of things that a Web designer or programmer would normally handle.