iPhone, iPad, and iPod Touch Mail

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This page explains how to set up an Apple iPhone, iPad or iPod Touch to send and receive IMAP email. (You must have first created the mailbox on our servers.)

Before you continue, you will need to enter your email address (the address you want to add to your device) in the yellow box at the top of this page. Entering your email address ensures the correct profile is generated for your account.

On this page:

Automatically configuring your iOS device using a profile

The easiest way to configure your iOS device is to add a new “profile” for your address.

After you enter your email address in the box above, this page will show you a link to add a profile to your device.

Your device will then show this screen:

screen shot

Tap Install. Your device will ask you to confirm:

Install Profile

Tap Install Now. (Your device may ask you for your passcode if you have one configured.)

Your device will then ask you to enter your full name, which is the name that others see your mail as being “From”, such as “Joan of Arc” or “Philip J. Fry”:

Enter Full Name

And then your email password:

Enter Password screenshot

Finally, you’ll see a screen saying the profile has been successfully installed:

Profile Installed screenshot

Tap Done and you can view your email in the device’s “Mail” app.

Setting up folders (optional but recommended)

You’ll also want to make sure your device stores sent, deleted and draft messages on the mail server (instead of just on the device itself). This will make sure your device can correctly delete messages, and will allow you to see the messages in folders if you also use Webmail (or another IMAP mail program) to read the mailbox.

Our setting up folders on the iPhone, iPad, or iPod Touch page explains how to do this.

Manually configuring your iOS device by typing the settings

It’s also possible to configure your iOS device manually, although it can be tedious typing the correct settings. See our manually configuring the iPhone, iPad or iPod Touch page if you want to do this.

Changing or removing the settings

If you need to view or edit the settings of an existing account, you can tap:

  • Settings > Accounts & Passwords > address@example.com (for iOS 11)
  • Settings > Mail > address@example.com (for iOS 10)
  • Settings > Mail, Contacts, Calendars > address@example.com (for iOS 9 and previous versions)

If you automatically configured your device using a profile and you want to completely remove the address, tap Settings > General > Profiles > address@example.com > Remove.

Troubleshooting

After following these instructions, some people tell us they don’t see some messages they expect, or that older messages disappear after they’ve seen them.

This will happen if you have another mail program checking the same mailbox, and the other program is set to delete messages immediately. Changing the settings on the other program to make it leave a copy of the messages on the server will fix that.