How do I verify the mail settings on my iPhone, iPad, or iPod touch?

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If you’ve already set up mail on your iPhone, iPad, or iPod touch and you want to make sure the settings are correct, this page explains how to do so.

(We also have a simpler page showing how to enter a new password on your iPhone or iPad if that’s all you're doing.)

1. Go to the settings screen.

From the iPhone, iPad, or iPod touch main screen, tap:

  • Settings
  • Mail > Accounts (for iOS 14 or later), Passwords & Accounts (for iOS 13 or iOS 12), Accounts & Passwords (for iOS 11), Mail (for iOS 10) or Mail, Contacts, Calendars (for iOS 9 and previous versions)
  • (your email address)

Then tap address@example.com next to “Account”:

Tap Account

2. Verify the “Incoming Mail Server” settings.

Your incoming settings should look similar to this:

iPhone Settings screenshot

In particular, make sure the following “Incoming Mail Server” settings are correct:

  • Host Name: mail.tigertech.net
  • User Name: your email address (all lowercase)
  • Password: your email password

If you make any changes, click the Done button in the top right, then return to the same screen to follow the instructions in the next step.

3. Verify the “Outgoing Mail Server” settings.

Scroll down the page to the “Outgoing Mail Server” section and tap SMTP, then tap the name of the “primary server” (which is most likely marked “mail.tigertech.net”):

iPhone Primary Server

The settings should look like the picture below.

Important: Even though “User Name” and “Password” initially say “optional”, they are not optional if you want to send outgoing mail from this account. Be sure to enter your full email address as the user name, as well as your email password.
iPhone outgoing mail server settings

In particular, make sure the following “Outgoing Mail Server” settings are correct:

  • Host Name: mail.tigertech.net
  • User Name: your email address (all lowercase)
  • Password: your email password
  • Authentication: Password
  • Server Port: 587

Click the Done button in the top right when you’ve finished making changes.

4. Verify the folder settings (optional).

This step is optional, but recommended if you want to make sure that your device stores “Drafts”, “Sent” and “Trash” mail in the matching folders on our servers. This will allow you to see those messages if you also use Webmail (or another IMAP mail program) to read the mailbox.

To verify this, see our setting up folders on the iPhone, iPad, or iPod Touch page.