Advanced E-Mail Questions

This section answers other e-mail questions, such as questions about IMAP support, creating mailing lists and using autoresponders.

Do your servers support IMAP?

Our servers support the newer IMAP mail protocol for reading e-mail.

Do you offer an e-mail-only plan?

We don’t offer a plan that includes only e-mail service, but you can use only the e-mail part of our hosting service if you wish.

How do I send an automatic reply to people who send me e-mail?

The autoresponder can send an automatic reply to each message that arrives.

How do I manage my e-mail during a hosting transfer?

Explains how to make sure you don't miss any e-mail when you transfer a domain name.

How do I use Mailman for my mailing lists?

Our Web hosting accounts include the powerful Mailman mailing list software, which can be used to create group discussion lists or announcement-only lists.

Is there a limit on the size of individual e-mail messages?

Our e-mail servers allow messages up to 40 MB in size, but it's a good idea to keep them below 15 MB.

Is there a limit on mailbox size?

We don't place individual limits on mailbox size.

Why do I receive duplicate copies of e-mail messages?

Explains why you might receive multiple copies of incoming e-mail messages.

How do I make e-mail for two different addresses go to the same mailbox?

You can make e-mail for two different addresses go to the same mailbox. Just create a normal mailbox for one of the addresses and a forwarding address for the other.

How do I make mail for a mailbox forward to another address as well?

You can add the same address as both a "Mailbox" and a "Forwarding Address".

How do I direct catch-all e-mail into a mailbox?

You can direct mail received via the catch-all address into a mailbox.

How often should I check for new mail?

To avoid problems, don’t set your mail program to check for new mail more often than once a minute.

Can I reject messages sent to a certain address at my domain name?

You can reject messages sent to certain e-mail addresses.

Is it possible to reject e-mail sent to me from a specific address?

You can block mail using either our blacklist or your mail program.

Can I use tagged “plus addresses”?

We support tagged “plus addresses”, allowing you to give a different address to different companies you deal with.

How do I copy e-mail messages from one account to another?

Explains how to use IMAP to copy messages.

Do you delete unread e-mail?

We don’t delete unread mail, but we may archive more than 10,000 unread messages in a mailbox.

How do I send e-mail from CGI scripts?

Scripts that run on the server should use the Sendmail program to send e-mail.

Delivering mail to a Unix .forward file

Advanced users can deliver their e-mail via Unix .forward files.

Where is my POP/IMAP mail stored?

Explains where mail is stored for each mailbox, including exact paths.

Why did my outgoing mail stop working?

If you suddenly start having trouble sending mail, this article explains how to fix the problem.

Why does my mail program timeout when sending attachments?

If you see timeouts when sending attachments via e-mail, it's probably because of the message size.

How can I tell whether something is blocking my connection to your mail servers?

Explains how you can test whether your computer is able to connect to our mail servers and solve any problems.

Why do messages contain unreadable "winmail.dat" attachments?

Unreadable "winmail.dat" attachments are caused by a setting in Microsoft Outlook.

How can I archive old mail in my Inbox?

We can help you archive old mail into folders if it gets overwhelming.

Can I send mail “from” a domain name I don't host with you?

We don't allow this — it's nether secure nor reliable.

Why does my mail program change the mail server name to 127.0.0.1?

Some anti-virus or anti-spam programs can change the incoming and outgoing mail server settings.

Forwarding and SPF

In a small number of cases, mail forwarding may not work due to anti-spam technology called "SPF". Using mailboxes avoids the problem.

Do you support DKIM (DomainKeys Identified Mail)?

We sign outgoing mail with DKIM signatures.

Can I safely delete an old "account" from my e-mail program without losing mail?

Deleting an account can affect previously downloaded mail on some programs.

Should I use AOL's "Report Spam" button to report spam with forwarded mail?

Do not use AOL's "Report Spam" button for forwarded e-mail, because it reports your own address as a "spammer".

Why doesn't forwarding to Gmail work when I test it from Gmail?

Gmail will discard any message from and to the same gmail.com address if it goes through another network (including ours).

Why doesn't forwarding to AOL work when I test it?

AOL will reject any message from and to the same aol.com address if it goes through another network (including ours).

Why do I get spam from Yahoo Groups?

We don't block spam arriving via Yahoo Groups lists, because Yahoo will unsubscribe you if we do.