Advanced Email Questions

This section answers other email questions, such as questions about IMAP support, creating mailing lists and using autoresponders.

Our servers support the newer IMAP mail protocol for reading email.

We don’t offer a plan that includes only email service, but you can use only the email part of our hosting service if you wish.

The autoresponder can send an automatic reply to each message that arrives.

Explains how to make sure you don't miss any email when you transfer a domain name.

Our Web hosting accounts include the powerful Mailman mailing list software, which can be used to create group discussion lists or announcement-only lists.

Our email servers allow messages up to 30 MB in size, but it’s a good idea to keep them below 15 MB.

We don't place individual limits on mailbox size.

Explains why you might receive multiple copies of incoming email messages.

You can make email for two different addresses go to the same mailbox. Just create a normal mailbox for one of the addresses and a forwarding address for the other.

You can add the same address as both a "Mailbox" and a "Forwarding Address".

You can direct mail received via the catch-all address into a mailbox.

To avoid problems, don’t set your mail program to check for new mail more often than once a minute.

You can reject messages sent to certain email addresses.

You can block mail using either our reject list or your mail program.

We support tagged “plus addresses”, allowing you to give a different address to different companies you deal with.

Explains how to archive copies of mail from our servers to your own computer.

Explains how to use IMAP and other messages to copy messages.

We can help you move old mail into folders if the size of your Inbox gets overwhelming.

We don’t delete unread mail, but we may archive more than 10,000 unread messages in a mailbox.

Explains how to recover an accidentally deleted mailbox.

Scripts that run on the server should use the Sendmail program to send email.

Advanced users can deliver their email via Unix .forward files.

Explains where mail is stored for each mailbox, including exact paths.

If you suddenly start having trouble sending mail, this article explains how to fix the problem.

If you see timeouts when sending attachments via email, it's probably because of the message size.

Explains how you can test whether your computer is able to connect to our mail servers and solve any problems.

Unreadable “winmail.dat” attachments are caused by a setting in the sender’s Microsoft Outlook program.

We don't allow this — it's nether secure nor reliable.

In a small number of cases, mail forwarding may not work due to anti-spam technology called "SPF". Using mailboxes avoids the problem.

We sign outgoing mail with DKIM signatures, and you can optionally enable DMARC.

Deleting an account can affect previously downloaded mail on some programs.

Mail servers can sometimes try to deliver an outgoing message for up to 5 days, causing “bounces” to be delayed.

Do not use AOL's "Report Spam" button for forwarded email, because it reports your own address as a "spammer".

AOL will reject any message from and to the same address if it goes through another network (including ours).

Gmail will discard any message from and to the same address if it goes through another network (including ours).

Explains why you might not see messages you sent to Gmail, and how to find them.

Explains why you might not see messages you sent to recipients who use Microsoft Office 365, and how to find them.

Explains why Gmail rejects messages with the error “This message does not pass authentication checks”.

EarthLink will reject any message from and to the same address if it goes through another network (including ours).

We don't block spam arriving via Yahoo Groups lists, because Yahoo will unsubscribe you if we do.

Some anti-virus or anti-spam programs can change the incoming and outgoing mail server settings.