Microsoft Outlook Express

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This page is obsolete.

It contains instructions for setting up a discontinued program called Outlook Express that has not been available since 2006. If you’re looking for a free mail program to use instead, Mozilla Thunderbird is a good choice.

This page explains how to set up the free Microsoft Outlook Express email program to send and receive email for a POP mailbox that you've created. These instructions are based on Outlook Express 6.2 for Windows, although other versions are similar.

Before you continue, you should enter your email address (the address you want to set up in Outlook Express) in the box above. Entering your email address makes sure that the instructions below are correct.

Tip: make sure that the program you are using is Microsoft Outlook Express, and not Microsoft Outlook. These two similarly named programs have different set up instructions. Be sure you see the word "Express" on the screen when you start the program. (If you're using Microsoft Outlook, see this page instead.)

1. Start Outlook Express

Start the Outlook Express program from your Start menu.

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2. Open the Internet Accounts window

In Outlook Express, click Tools, then Accounts from the menu bar.

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3. The Internet Accounts window appears.

On the right-hand side, click Add, then Mail.

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4. The Internet Connection Wizard window appears.

The wizard first asks for your name. This is the name that other people will see when you send them email. It should usually be your real name, such as John Smith or Joan of Arc.

Enter the name you want other people to see when you send them email, then click Next.

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5. The wizard asks for your Internet E-mail Address.

Enter your email address, then click Next. The address must be the email address of the POP mailbox you created in your account management control panel.

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6. The wizard asks for your E-mail Server Names.

Leave the server type as POP3 and type as the name of both your incoming and outgoing server, then click Next.

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7. The wizard asks for your Internet Mail Logon.

Your logon is your email address and password.

  • Type your email address as your account name. (The account name must be all lowercase.)
  • Type your email password, which is the password you chose for this email address when you created the mailbox in your account management control panel. (This password may be different from your master account password.)
  • If you wish, check the Remember password box so you don't have to type it each time you send or receive email.
  • Do NOT check the "Log on using Secure Password Authentication (SPA)" box. E-mail will not work if you check that box.

Click Next when finished.

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8. The final screen of the wizard appears.

When you see this window, click Finish.

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While the wizard has collected the basic information needed to receive email, a couple of other changes are needed to make sure that you can send mail. Continue with the steps below to finish setting up Outlook Express.

9. Open the Properties window for your new account.

The Internet Accounts window should still be open. Highlight the new email account and click Properties.

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10. The Properties window appears.

Click the Servers tab and check My server requires authentication.

You don't need to click Settings; the default settings are fine. Also, note that you should not check "Log On Using Secure Password Authentication".

The window should look like this:

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11. Change the SMTP port number.

Changing the SMTP port number ensures that your ISP will not block outgoing mail connections to our mail servers.

  • Click the Advanced tab.
  • Change the "Outgoing mail (SMTP)" port number from 25 to 587.
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If you use more than one method to read your email (for example, if you read mail on more than one computer, or if you sometimes read email using our Webmail pages as well), you should also check Leave a copy of messages on server, setting it for at least a few days. This makes sure that mail you read in Outlook Express will be seen by the other computer or Webmail.

12. Close the setup windows.

Click OK to close the Properties window, then click Close to close the Internet Accounts window.

Setup is complete

You're finished! Try sending yourself a test email message to make sure it works.

Optional additional step: secure SSL connections and leaving copies of mail on the server

Some customers may also wish to turn on secure SSL connections in Outlook Express. This makes email connections more secure, but may not work on some computers. If you want to do this, see the topic Secure SSL Connections for Outlook Express for more information.

Finally, if you read email in more than one program, you may want to leave a copy of each read message on the server.