This page explains how to set up Microsoft Outlook 2010 to send and receive email for an email mailbox you’ve created.

These instructions create a “POP” connection using SSL security. If you prefer to create an “IMAP” connection, see our Outlook 2010 IMAP settings page instead.

Before you continue, you should enter your email address (the address you want to set up in Outlook) in the box above. Entering your email address makes sure that the instructions below are correct.

1. Start the Microsoft Outlook program.

Use the Start menu to start Outlook 2010. If you’ve never used Outlook before, it will prompt you to create a new account. In that case, skip ahead to step 2.

If you’ve previously used Outlook and it doesn’t prompt you, click the File tab, then the Add Account button:

2. The “Auto Account Setup” screen appears.

When this window appears, leave the spaces empty, choose the Manually configure server settings or additional server types option, then click Next.

3. The “Choose Service” screen appears.

Choose Internet E-mail, then click Next.

4. The “Internet E-mail Settings” screen appears.

This is the window where you’ll enter most of your account settings. You want the window to look like this:

• “Your Name” is the name that other people will see when you send them email. It should usually be your real name, such as Bill Gates or Joan of Arc.
• Enter your “E-mail Address”. The address must be the email address of the mailbox you created in your account management control panel.
• For “Account Type”, choose POP3.
• Enter mail.tigertech.net for both the “Incoming mail server” and “Outgoing mail server (SMTP)”.
• Enter your email address again as the “User Name”. (The user name must be all lowercase).
• Type your email password into the “Password” box. This is the password you chose for this email address when you created the mailbox in your account management control panel. This password may be different from your master “My Account” password with our company.
• Make sure that “Require logon using Secure Password Authentication (SPA)” is not checked.
• Do not click “Test Account Settings” or “Next” yet; they will not work until you complete the next steps.

5. View “More Settings”.

Click the More Settings button. A new “Internet E-mail Settings” window appears.

6. Choose the “Outgoing Server” tab.

In the “Outgoing Server” tab, check My outgoing server (SMTP) requires authentication and make sure Use same settings as my incoming mail server is selected:

7. Choose the “Advanced” tab.

Click the “Advanced” tab, then:

• Check the This server requires an encrypted connection checkbox. (This will make the POP3 port number change from “110” to “995”; that’s normal.)
• Change the “Outgoing server (SMTP)” port number from “25” to 465.
• Change the “Use the following type of encrypted connection” setting to SSL.

Those parts of the window should look like this:

8. Close the “Internet E-mail Settings” window.

Click OK to close the “Internet E-mail Settings” window. The “Add New Account” screen will still be visible.

9. Test the settings.

Click Next. Outlook will test the settings, then should tell you that “all tests completed successfully”:

If Outlook tells you a test failed, double-check to be sure you’ve entered the settings correctly.

10. Finish the wizard.

If the “Test Account Settings” window is still open, click Close to continue.

Click Finish to finish the wizard.

Outlook setup is complete

You’re finished! Try sending yourself a test email message to make sure it works.