Microsoft Outlook 2010

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This page explains how to set up Microsoft Outlook 2010 to send and receive e-mail for an e-mail mailbox that you’ve created.

Before you continue, you should enter your e-mail address (the address you want to set up in Microsoft Outlook) in the box above. Entering your e-mail address makes sure that the instructions below are correct.

Setting up Microsoft Outlook 2010 using Autodiscover

Autodiscover makes it easy to set up Outlook 2010. You’ll just tell Outlook your name, e-mail address, and password, and it will automatically figure out the other settings for you.

Autodiscover creates your e-mail address as a “POP” connection. Separate instructions are also available for setting up an IMAP connection or for manually setting up Outlook 2010 without using Autodiscover.

1. Start the Microsoft Outlook program.

Use the Start menu to start Outlook 2010. If you’ve never used Outlook before, it will prompt you to create a new account. In that case, skip ahead to step 2.

If you’ve previously used Outlook and it doesn’t prompt you, click the File tab, then the Add Account button:

Outlook 2010 "Add Account" button

2. Provide your basic e-mail information.

Enter your name, e-mail address, and password so that the four highlighted boxes in the window looks like this (but with your name instead of “Bill Gates”):

Outlook 2010 "Auto Account Setup" window
  • “Your Name” is the name that other people will see when you send them e-mail. It should usually be your real name, such as Bill Gates, but some people enter a company name like Acme Rockets.
  • The “E-mail Address” is the address of the mailbox you created in our account management control panel.
  • “Password” and “Retype Password” boxes are the e-mail password you chose for this e-mail address when you created the mailbox. The password may be different from your master account password with our company.
  • Do not check “Text Messaging (SMS)” or “Manually configure server settings or additional server types”.

Click Next.

3. Allow the redirection if necessary.

Outlook may show a window that looks like this:

Outlook 2010 autodiscover confirmation

If you see this window, check Don’t ask me about this website again, then click Allow.

It’s okay if you don’t see this window — simply continue to the next step below.

4. Autodiscover detects your account settings.

Autodiscover will try to detect your e-mail account settings. If it succeeds, you will see a “Congratulations” window:

Outlook 2010 autodiscover "Congratulations" screen

Click Finish. This will return you to the main Outlook window.

Outlook setup is complete

You’re finished! Try sending yourself a test e-mail message to make sure it works.

Having trouble?

If you can’t get Autodiscover to work, you can follow the manual Outlook 2010 setup instructions instead.