I've lost the password for an e-mail mailbox. What should I do?

If you’ve lost the password for a POP / IMAP / Webmail mailbox, you can use the account management control panel to reset it. To do this:

  1. Login to the account management control panel.
  2. Click E-mail Options.
  3. Click Edit for the e-mail address you wish to change.
  4. Type the new password in the appropriate boxes.
  5. Click Save Changes.

The password change will take effect within two minutes.

For more details about managing e-mail passwords, please see the topic “Changing Your E-Mail Password”.

What if I’ve lost the password for a forwarding address?

If you’ve created a forwarding address without a matching POP / IMAP / Webmail mailbox, that forwarding address won’t have a password associated with it. Instead, you’d need to change the password of the destination address.

For example, if you’ve set up “address@example.com” to (only) forward to “address@gmail.com”, and you want to reset the password you use to read that mail, you’d do so at Gmail.

What if I’m not sure whether I know the password?

Sometimes people have trouble with their mail program setup, and they aren’t sure if the problem is caused by the wrong password or not.

You can use our Webmail pages to test your password. If it works with Webmail, you’ll know that the problem is something else (not the password). But if it doesn’t work with Webmail, either, you’ll know that the you need to reset your e-mail password as described above.