I've lost the password for an e-mail mailbox. What should I do?
If you’ve lost the password for a POP / IMAP / Webmail mailbox, you can use the account management control panel to reset it. To do this:
- Login to the account management control panel.
- Click E-mail Options.
- Click Edit for the e-mail address you wish to change.
- Type the new password in the appropriate boxes.
- Click Save Changes.
The password change will take effect within two minutes.
For more details about managing e-mail passwords, please see the topic “Changing Your E-Mail Password”.
What if I’ve lost the password for a forwarding address?
If you’ve created a forwarding address without a matching POP / IMAP / Webmail mailbox, that forwarding address won’t have a password associated with it. Instead, you’d need to change the password of the destination address.
For example, if you’ve set up “firstname.lastname@example.org” to (only) forward to “email@example.com”, and you want to reset the password you use to read that mail, you’d do so at Gmail.