How do I change the password for an email mailbox?

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There are two ways to change the password for a POP / IMAP / Webmail mailbox: you can use the Webmail screens or the account management control panel.

Remember that email mailboxes can have different passwords than the main account password. In fact, you can have multiple mailboxes, each with a different password. Because of that, changing the password for a mailbox doesn't change the main account password, and vice versa.

Changing the password using Webmail

If you know the current password, you can change it using the Webmail screens. This means that anyone who knows the current password can change it.

  1. Follow these instructions to login to Webmail with the email address you want to change.
  2. Click Preferences at the top of the screen.
  3. Click the link marked Click here to change your password.
  4. The password change takes about two minutes to become effective.

Changing the password using the account management control panel

The account owner can use the main account password to change the email password for any mailbox, even if you don't know the current password for the mailbox:

  1. Login to the account management control panel.
  2. Click E-mail Options.
  3. Click Edit for the email address you wish to change.
  4. Type the new password in the appropriate boxes.
  5. Click Save Changes.
  6. The password change takes about two minutes to become effective.

Setting up mailboxes for other people

If you're the account administrator, the easiest way to create mailboxes for other people is to first use the account management control panel to create mailboxes with a temporary password. Then you can tell the users the temporary password, which they can use to login using the Webmail screens and change the password.

Can I change the password for a forwarding address?

If you’ve created a forwarding address (without a matching POP / IMAP / Webmail mailbox), that address won’t have a password associated with it. Instead, you’d need to change the password of the destination address.

For example, if you set up “address@example.com” to (only) forward to “address@gmail.com”, and you want to change the password you use to read that mail, you’d just change the password at Gmail.