I've lost my master account password. What should I do?
If you've lost your master account password and need to reset it, you can use our login pages to request a temporary password.
On this page:
- Requesting a temporary password
- What if I don't receive the lost password message?
- What if I don't remember which e-mail address I used?
- What if my e-mail address has changed?
Requesting a temporary password
To request a temporary password:
- Go to our lost password page.
- Enter your domain name (such as example.com) .
- Enter your e-mail address.
- Click Continue.
The e-mail message will be sent immediately, and will contain further instructions.
What if I don't receive the lost password message?
If you don't receive the lost password message by e-mail, make sure you aren't using any spam filters that might block messages from firstname.lastname@example.org.
What if I don't remember which e-mail address I used?
It's okay to simply try all the e-mail addresses you use. In fact, that's the best way to handle it, because for privacy reasons, we can't reveal the e-mail address we have on file to someone who doesn't know the password.
What if my e-mail address has changed?
If you've lost your password and changed your e-mail address, you'll need to contact our support staff so we can verify you're the real account holder.
Please contact us for more information. Please be aware that we're extremely strict about this process for security reasons, and the process may take several business days.