I've lost my main account password. What should I do?

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If you've lost your master account password and need to reset it, you can use our login pages to request a temporary password.

The temporary password will be sent to the “administrator” or “legal owner” e-mail address we have on file for your account. You can then use the temporary password to login and choose a new permanent password.

On this page:

Requesting a temporary password

To request a temporary password:

  1. Click My Account at the top of this page
  2. If you see the control panel main menu because you've previously told your Web browser to remember the password, click Logout
  3. Click on the lost password link at the bottom of the login page
  4. Enter your domain name (such as example.com)
  5. Enter your e-mail address
  6. Click Continue

The e-mail message will be sent immediately, and will contain further instructions.

What if I don't receive the lost password message?

If you don't receive the lost password message by e-mail, make sure you aren't using any spam filters that might block messages from support@tigertech.net.

What if my e-mail address has changed?

If you've lost your password and changed your e-mail address, you'll need to contact our support staff so we can verify you're the real account holder.

Please contact us for more information. Please be aware that we're extremely strict about this process for security reasons, and the process may take several business days.