Microsoft Outlook

This page explains how to set up the Microsoft Outlook e-mail program to send and receive e-mail for a mailbox you've created.

Be sure that the program you are using is Microsoft Outlook, and not Microsoft Outlook Express. These two similarly named programs have different set up instructions. If you see the word "Express" on the screen when you start the program, you're using Outlook Express, and you should see the Outlook Express instructions instead.

If you are trying to setup your e-mail account on outlook.com, use these instructions instead.

Still with us? Click on the version of Outlook you're using to see the exact instructions for your program:

We also have instructions for obsolete versions of Outlook, although we don’t recommend or officially support using these:

Finding your Outlook version on Windows

If you're not sure which version of Outlook you're using on Microsoft Windows, there's an easy way to tell.

When Outlook is running, click the Help menu if you see one, then choose About Microsoft Outlook:

screen shot

The version of Outlook you are using will be shown at the top of the window that appears. For example, this is Outlook 2002:

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If your version of Outlook doesn't have a Help menu at all, but instead has "tabs" like this, you have Outlook 2010, Outlook 2013, or Outlook 2016 for Windows:

Outlook 2010 ribbon interface

On Windows, you should be able to find the difference by clicking the File tab. In the left sidebar, you’ll see either “Help” (Outlook 2010), or “Account” or “Office Account” (Outlook 2013 or 2016).

In Outlook 2010, clicking Help will show the exact version number,.

In Outlook 2013 or 2016, you can view the exact version number by clicking Account or Office Account in the “File” tab, then the About Outlook icon.

Finding your Outlook version on a Mac

On a Mac computer, you can click the Outlook menu at the top of the screen, then choose About Outlook.

You’ll see a window that has a version number starting with “15” (which is Outlook 2016 for Mac) or “14” (which is Outlook 2011 for Mac).

Still not sure what version of Outlook you’re using?

Microsoft certainly makes this confusing, but they have a more detailed page showing how to find various versions.