Generic E-Mail Settings

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To see a more detailed answer customized for you, type your e-mail address here:

If the e-mail program you use isn't listed on the Setting Up An E-Mail Program page, the information below will help you configure it.

Be sure that you've created the e-mail mailbox before configuring your e-mail program.

On this page:

Incoming e-mail settings

These instructions are generic examples.

Please enter your e-mail address in the box at the top of this page to see the correct settings.

Use these settings to receive e-mail using POP or IMAP:

  • Server name: mail.tigertech.net
  • E-mail address: address@example.com
  • Username or login name: address@example.com

It's correct for the username and the e-mail address to be the same. The username must be all lowercase.

Optionally, your mail program may support SSL security encryption for incoming mail. If so, you can turn on the SSL option. A note for technically advanced users: our POP servers support optional TLS ("STARTTLS") on port 110 and pure SSL on port 995; our IMAP servers support optional TLS ("STARTTLS") on port 143 and pure SSL on port 993.

If your mail program has an option to use something called "Secure Password Authentication", be sure not to use it. It would enable a setting that works only with certain brands of mail servers, but breaks compatibility with other mail servers, including the ones we use. It is not required for security.

Outgoing e-mail settings

These instructions are generic examples.

Please enter your e-mail address in the box at the top of this page to see the correct settings.

Use these settings to send e-mail:

  • Server name: mail.tigertech.net
  • Turn on the "server requires authentication" option (sometimes called "SMTP AUTH" or "SASL AUTH"). Use address@example.com as the authentication username and your e-mail password as the authentication password.
  • Depending on your ISP, you may need to change the outgoing SMTP server "port number", often found in an "advanced settings" window of your mail program, from 25 to 587. Changing the port number makes sure that your ISP's spam firewall will not block connections to our servers.

Optionally, your mail program may support SSL security encryption for outgoing mail. If so, you can turn on the SSL option if you wish (doing so may require you to change the outgoing SMTP port number to 465 instead of 25 or 587).

A note for technically advanced users: our SMTP servers support optional TLS ("STARTTLS") on ports 25 and 587, and pure SSL on port 465.

Can I send outgoing mail without using server authentication?

Our servers only accept outgoing mail from programs that send your e-mail password for authentication. This stops spammers from sending mail using your account. All popular mail programs support server authentication.

We occasionally hear about devices such as an "all-in-one" copier (fax / scanner / printer) that acts like a mail program, but has no authentication option. Those devices are flawed and won't work with modern mail servers, including ours and Gmail, Yahoo mail, and so on.

In some cases, the free e-mail address provided to you as part of your DSL, cable or dialup service may allow mail to be sent without authentication. You should contact your ISP to find out about that (and what settings to use).

Do you allow "POP before SMTP"?

We don't allow POP before SMTP. We used to allow it many years ago, but it was unreliable and had security problems. We never officially recommended or supported it, and like most companies, we no longer offer it.

You should always use outgoing mail server authentication instead.

My mail program won't allow me to put an "@" in the username

These instructions are generic examples.

Please enter your e-mail address in the box at the top of this page to see the correct settings.

Some very old e-mail programs don't accept usernames with @ signs in them.

If you have an e-mail program that doesn't allow you to enter the username in the form "address@example.com", you can enter it as example.com-address instead: that's "example.com", a hyphen, and "address". (The username must be all lowercase).

If you do this, be sure that you use "example.com-address" only for the incoming and outgoing username, and not for the e-mail address. Your e-mail address is always "address@example.com".

Summary of mail ports

Here is a summary of the mail ports available on our servers, which may be useful for technically advanced users:

Incoming mail

  • 110: POP (TLS/STARTTLS encryption optional)
  • 143: IMAP (TLS/STARTTLS encryption optional)
  • 993: IMAP (SSL encryption required)
  • 995: POP (SSL encryption required)

Outgoing mail

  • 587: SMTP (TLS/STARTTLS encryption optional)
  • 465: SMTP (SSL encryption required)
  • 25: SMTP (TLS/STARTTLS encryption optional) (not recommended; see below)

We recommend using port 587 for outgoing mail. Avoid port 25 if possible, because some ISPs block all connections over this port for anti-spam reasons.