Microsoft Outlook 2007 Manual Setup

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We no longer support Outlook 2007.

Outlook 2007 is long obsolete. It has numerous bugs and problems, and does not work well if you also read mail on other devices like a phone.

If you like the Outlook program, you can get a modern, reliable version from Microsoft for just a few dollars a month. If you’re looking for a free mail program, Mozilla Thunderbird is much more reliable than old versions of Outlook.

Since we no longer offer support for Outlook 2007, the information below is provided only for historical reasons, and should not be used to setup new addresses.

This page explains how to set up Microsoft Outlook 2007 to send and receive email for a POP mailbox you've created if you can't (or don't want to) use the simpler AutoDiscover feature.

Before you continue, you should enter your email address (the address you want to set up in Microsoft Outlook) in the box above. Entering your email address makes sure that the instructions below are correct.

Tip: make sure that the program you are using is Microsoft Outlook, and not Microsoft Outlook Express. These two similarly named programs have different set up instructions. Be sure you do not see the word "Express" on the screen when you start the program. (If you're using Outlook Express, see this page instead.)

1. Start the Microsoft Outlook program.

You can use the Start menu to start Outlook 2007. When it opens, click Tools, then Accounts Settings from the menu bar:

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2. The "Accounts Settings" window appears.

Make sure the E-mail tab is selected, then click New.

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3. You are asked to choose the E-mail Service.

Choose Microsoft Exchange, POP3, IMAP or HTTP, then click Next.

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4. The "Auto Account Setup" screen appears.

When this window appears, simply leave the fields empty, check the Manually configure server settings or additional server types checkbox, then click Next.

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5. The "Choose E-mail Service" screen appears.

Choose Internet E-mail, then click Next.

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6. The "Internet E-mail Settings" screen appears.

This is the window where you'll enter most of your account settings. You want the window to look like this:

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  • "Your Name" is the name that other people will see when you send them email. It should usually be your real name, such as John Smith or Joan of Arc.
  • Enter your "E-mail Address". The address must be the email address of the POP mailbox you created in your account management control panel.
  • For "Account Type", choose POP3.
  • Enter for both the "Incoming mail server" and "Outgoing mail server (SMTP)".
  • Enter your email address again as the "User Name". (The user name must be all lower case).
  • Type your email password into the "Password" box. This is the password you chose for this email address when you created the mailbox in your account management control panel. Remember that this password may be different from your master account password. You can also check Remember password if you don't want Outlook to ask you for the password each time you read email.
  • Make sure that "Require logon using Secure Password Authentication (SPA)" is not checked.
  • Do not click "Test Account Settings" yet; it will not work until you complete the next steps.

7. Click the "More Settings" button.

A new "Internet E-mail Settings" window appears.

8. Choose the "Outgoing Server" tab.

In the "Outgoing Server" tab, check My outgoing server (SMTP) requires authentication.

Select Use same settings as my incoming mail server.

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9. Choose the "Advanced" tab.

Click the "Advanced" tab and change the "Outgoing Server (SMTP)" port number to 587. Doing this makes sure that your ISP will not block your outgoing mail connections.

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In this picture, we've also shown the "Leave a copy of messages on the server" option checked. Whether you do this (and what options you choose below it) is up to you, but we do recommend it: it makes Outlook leave messages on our server so they're visible to our backup system, to our Webmail pages, and to any other devices you might use to read mail. If you don't enable this option, your computer running Outlook will contain the only copies of your messages.

10. Click OK to close the "Internet E-mail Settings" window.

After you close the "Internet E-mail Settings" window, the "Add New E-mail Account" screen will still be visible.

11. Test the settings.

Click Test Account Settings. Outlook will usually tell you that "all tests completed successfully".

If Outlook tells you a test failed, double-check to be sure you've entered the settings correctly.

If Outlook still tells you that a test failed, we recommend continuing anyway. This is because some software on your computer (including Norton Antivirus) can make the "Test Account Settings" feature fail, even when Outlook is correctly configured. In most cases, Outlook will work properly when you try sending real messages.

If the "Test Account Settings" window is still open, close it to continue.

12. Finish the wizard.

Click Next, then Finish.

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Outlook setup is complete

You're finished! Try sending yourself a test email message to make sure it works.

Optional additional step: secure SSL / TLS connections

Some customers may also wish to turn on secure connections in Outlook. This makes email connections more secure, but may not work on some computers. If you want to do this, see the topic SSL / TLS Encryption for Outlook 2007 for more information.