We make a full backup of your files every night (around midnight, give or take a few hours).
On this page:
You can use your account management control panel to see the backups that have been made for your site:
You'll see a complete list of all backups that are currently available.
Please contact us if you would like us to restore any files. Be sure to mention the exact backup date we should use (from the control panel listing).
Restoring files from backup is quite time-consuming for our staff. We don't charge for the first restore, but a $25 service fee may apply for subsequent restores.
In most cases, our system keeps at least the following backups:
Backups from other days may also be available. See your control panel for an exact list.
Backups include all of the files for your account, including:
Note that when we backup an e-mail mailbox, we save a copy of the messages on our servers at that moment. If you use your own mail program instead of Webmail, and that program is configured to delete messages from the server after they have been read, then the related mailbox on our server will usually be empty. In that case, you'd need to also backup your own computer to make a backup of mail you've previously received and read.
Also keep in mind that any e-mail messages that are forwarded to another address aren't stored in a mailbox on our servers, and would never be backed up.
Your databases are also included in the daily backups. All of the records from your tables are exported ("dumped") into a file, which is then saved in your home directory and included in the next full account backup.
Please also read this page for additional information about backing up your databases, including how to restore data from backed-up databases.
We make both on-site backups (for quick retrieval) and off-site backups (for disaster recovery). Your backups are stored in two physically separate locations for safety.
The backups listed in your control panel are on-site backups. The offsite backups are intended only for emergency disaster recovery and have a smaller range of days available.
We make backups to allow our company to recover from various disasters, including data erasure, hard drive or server failures, and data center destruction.
We're glad to make our backup system available to customers, too, because it can be very useful. However, we should emphasize that we cannot guarantee any backups (the "DATA BACKUP DISCLAIMER" section of our Terms of Service has a specific notice about this).
Although we use and test our backup system regularly and consider it reliable, technical problems could prevent us from being able to restore any particular backup listed in your control panel. In addition, we may not have data from any particular moment you need to restore.
A wise course of action is to not trust any Web hosting company with all your data — not even Tiger Technologies. You should make your own additional backups to meet your own requirements.