How do I create additional FTP accounts?

This page is showing a generic answer. To see a more
specific answer, please type your domain name below:

By default, a Web hosting account comes with one preactivated FTP account. This account has a username like example.com. It always uses the same password as your master account password, and when you connect using this account, you're placed directly into the top level directory of your Web site.

That's probably all most people need. However, advanced users can also add additional FTP accounts.

Additional FTP accounts

Additional FTP accounts can have different passwords and can be restricted to different directories. You could use this feature to:

• Allow people to modify the Web site without giving them the master password that lets them login to the account management control panel;
• Allow multiple employees to publish files without needing to share passwords;
• Limit certain people (such as clients) so that they can only upload into a restricted location;
• Access your home directory (including e-mail storage) and raw Web server log files, which you can't do with the default FTP account.

To set up additional FTP accounts:

1. Login to the customer control panel
2. Click FTP Publishing
3. Scroll down the to the section called Setting Up Additional FTP Accounts
4. Click the Add button to create a new FTP account
5. Choose the password and the directory for the account

The directories shown on that screen are directories that have been created using the master FTP account; if you want to create a new directory for a new user, you'll need to use the master FTP account to create the directory first.

Forgotten the password to an additional FTP account?

If you've forgotten the password to an additional FTP account, see the topic "Lost FTP Password".