What is FTP? How do I publish my files?

FTP stands for "file transfer protocol", which is a standard method of copying files from your computer to a Web server.

Settings for Common FTP Programs

Screen shots and instructions explaining how to use common FTP programs.

How long does it take for a new or changed Web page to appear? Why don't I see the new page right away?

When you upload a new page, the change takes effect immediately. However, you may need to refresh the page in your Web browser to see it.

Why can't I upload files using FTP?

The most common cause of FTP problems is that you have some kind of firewall installed, or you're using a cable or DSL modem that acts like a firewall. Turning on FTP "passive" mode will help.

How do I create additional FTP accounts?

You can create additional FTP accounts through the customer control panel.

I've forgotten the password to an additional FTP account.

You can reset the password for any additional FTP accounts you have created.

Can I create a single FTP account that has access to both the home directory and the Web site files directory?

Our server stores your Web site files and your home directory in different places. To access both, you will need to create an extra FTP account.

Do you support SFTP (secure FTP)?

We support SFTP ("secure FTP") and scp for advanced users.

Why do I see a warning about "Trojan horses" when I use FTP to publish files?

Some "Norton" security products show warnings about "Trojan horses" when you publish files using FTP. These messages are just a flaw in the Norton program, not a real security problem.

Do you support anonymous FTP?

We don't support anonymous FTP, but you can use your Web site to distribute files instead.

How am I billed for FTP usage?

FTP downloading counts as normal bandwidth usage. FTP uploading is normally free.