Unix Shell (SSH) Access
The Unix shell, or “bash shell”, gives you direct access to the Linux operating system of our servers. While most of our customers will never need to use the shell, advanced customers may need it to install scripts, manipulate databases, etc.
If you need shell access, we assume you basically know what you're doing. Use of the shell is a topic that could (and does) fill many books; however, many sites on the Internet offer tutorials that cover some of the basics, such as LinuxCommand.org.
Keep in mind that the Unix shell is very powerful. If you're not careful, it's easy to damage your website or email. Although we can usually restore your files if you make a mistake, we can't guarantee that we will always be able to do so (particularly if the file has been changed in the previous few hours), and we do charge a fee to retrieve files from backups if you accidentally delete or damage them repeatedly.
SSH connection instructions
Please enter your domain name in the yellow box above to see detailed instructions.
Do you support telnet?
Like most hosting companies, we no longer support the older, insecure telnet method of connecting to the command-line. You should always use SSH instead.
Why do I get a “too many authentication failures” message without being prompted for a password, or when I send the correct password repeatedly?
This probably means you’ve configured your SSH program to only make connections using keys, but the key isn’t matching, or isn’t present on the server. If you’re using the command line terminal, you can try forcing it to ask for the password with:
ssh \ -o BatchMode=no \ -o PreferredAuthentications=password \ -o PubkeyAuthentication=no \ firstname.lastname@example.org
Shell access policy
We provide shell access to our customers so that advanced users can easily configure their websites and send and receive email. Other uses of the servers, including running software unrelated to your account, or running background programs like IRC Bots, "eggdrops", or SETI@home, are not allowed.
Please contact us if you have any questions.
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