Microsoft Outlook 2002 and 2003

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We no longer support or recommend Outlook 2002 or 2003.

Outlook 2002 and 2003 are long obsolete. They have numerous bugs and problems, and do not work well if you also read mail on other devices like a phone.

If you like the Outlook program, you can get a modern, reliable version from Microsoft for just a few dollars a month. If you’re looking for a free mail program, Mozilla Thunderbird is much more reliable than old versions of Outlook.

Since we no longer offer support for Outlook 2002 or 2003, the information below is provided only for historical reasons, and should not be used to setup new addresses.

This page explains how to set up Microsoft Outlook 2002 or Outlook 2003 to send and receive email for a POP mailbox that you've created. (Outlook 2002 and Outlook 2003 have the same setup instructions.)

Before you continue, you should enter your email address (the address you want to set up in Microsoft Outlook) in the box above. Entering your email address makes sure that the instructions below are correct.

Tip: make sure that the program you are using is Microsoft Outlook, and not Microsoft Outlook Express. These two similarly named programs have different set up instructions. Be sure you do not see the word "Express" on the screen when you start the program. (If you're using Outlook Express, see this page instead.)

1. Start the Microsoft Outlook program.

You can use the Start menu to start Outlook. When it opens, click Tools, then E-Mail Accounts from the menu bar:

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2. The "E-mail Accounts" window appears.

Choose Add a new email account, then click Next.

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3. You are asked to choose the Server Type.

Choose POP3 as the server type, then click Next.

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4. The "Internet E-mail Settings (POP3)" screen appears.

This is the window where you'll enter most of your account settings. You want the window to look like this:

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  • Your Name is the name that other people will see when you send them email. It should usually be your real name, such as John Smith or Joan of Arc.
  • Enter your E-mail Address. The address must be the email address of the POP mailbox you created in your account management control panel.
  • Enter your email address again as the User Name. (The user name must be all lower case).
  • Type your email password into the Password box. This is the password you chose for this email address when you created the mailbox in your account management control panel. Remember that this password may be different from your master account password. You can also check Remember password if you don't want Outlook to ask you for the password each time you read email.
  • Make sure that "Log on using Secure Password Authentication (SPA)" is not checked.
  • Enter for both the Incoming mail server (POP3) and Outgoing mail server (SMTP).
  • Do not click "Test Account Settings" yet; it will not work until you complete the next steps.

5. Click the "More Settings" button.

A new Internet E-mail Settings window appears.

6. Choose the "Outgoing Server" tab.

In the Outgoing Server tab, check My outgoing server (SMTP) requires authentication.

Leave the button below as Use same settings as my incoming mail server.

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7. Choose the "Advanced" tab.

Click the Advanced tab and change the Outgoing Server (SMTP) port number to 587. Doing this makes sure that your ISP will not block your outgoing mail connections.

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8. Click OK to close the "Internet E-mail Settings" window.

After you close the Internet E-mail Settings window, the Internet E-mail Settings (POP3) screen will still be visible.

9. Test the settings.

Click Test Account Settings. Outlook will usually tell you that "all tests completed successfully". However, if it doesn't seem to work and you're sure you've entered all the settings correctly, we recommend continuing anyway.

This is because some software on your computer (including Norton Antivirus) can make the "Test Account Settings" feature fail, even when Outlook is correctly configured. In most cases, Outlook will work properly when you try sending real messages.

If the Test Account Settings window is still open, close it to continue.

10. Finish the wizard.

Click Next, then Finish.

Outlook setup is complete

You're finished! Try sending yourself a test email message to make sure it works.

Optional additional steps: secure SSL connections and leaving copies of mail on the server

Some customers may also wish to turn on secure SSL connections in Outlook. This makes email connections more secure, but may not work on some computers. If you want to do this, see the topic SSL Encryption for Outlook 2002 and 2003 for more information.

Finally, if you read email in more than one program or you want us to be able to make backups of messages you have read, you may want to leave a copy of each read message on the server.