FTP Publishing

You can use an FTP program to publish ("upload") your website files to our servers.

FTP stands for "file transfer protocol", which is a standard method of copying files from your computer to a Web server.

Screen shots and instructions explaining how to use common FTP programs.

When you change a Web page, the change takes effect immediately. However, you may need to clear your Web browser's cache to see it.

The most common cause of FTP problems is that you have some kind of firewall installed, or you're using a cable or DSL modem that acts like a firewall. Turning on FTP "passive" mode will help.

You can create additional FTP accounts, with separate passwords, through the customer control panel.

You can reset the password for any additional FTP accounts you have created.

Our servers store your website files and your home directory in different places. To access both, you will need to create an extra FTP account.

We support SFTP ("secure FTP") and scp for advanced users.

We don't support anonymous FTP, but you can use your website to distribute files instead.

Explains why you can’t use the FTP “SITE CHMOD” command to remove your own write permissions.

If you remove “read permissions” from your files or folders using FTP, you may need to use the shell to fix it.