How do I choose whether to use a mailbox or a forwarding address?
Both allow you to create new addresses like “firstname.lastname@example.org” and “email@example.com”, but there are a number of differences. The information below will help you decide which to use.
A forwarding address is simpler to use than a mailbox. It allows you to forward incoming mail to a different address you already have, and you don't have to set up any new accounts in your mail program.
However, forwarding addresses have several drawbacks:
- Messages forwarded to another address will be mixed with other messages sent directly to that address.
- If you send or reply to a message, the recipient will see the address of the other mailbox as the "From" address.
- You can't read forwarded mail using our Webmail pages.
- Forwarding involves three mail companies for each message instead of just two, so it can be less reliable if one of the companies has problems.
- Forwarding makes our spam filters less accurate: because we only handle your incoming mail, we can't tell who you normally send outgoing email to.
If these drawbacks bother you, you should use a mailbox instead. This solves the problems of forwarding addresses:
- A mailbox stores your mail separately on our servers. Your mail won't be mixed with mail at other addresses.
- Your mail program (or Webmail) will use the correct "From" address when you send or reply to a message.
- The messages can be read using our Webmail system (as well as many other programs and devices).
- Since the messages stay on our servers, problems at other companies won't make your email less reliable.
- Our systems know who you send outgoing mail to and make sure the replies will never be blocked as "spam".
It’s possible for an address to be both a mailbox and forwarding address, simply by adding it to both sections in our control panel. If you do that, two copies of the each message will be delivered: one to the mailbox and one to the forwarding destination.
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