Some of our customers use the company “Wix” to host their website, but use our email service. This will work as long as you set it up a certain way at Wix.

The first thing to keep in mind is that Wix offers two different ways to connect your domain name to the website you created at Wix: by using our nameservers (which Wix calls “pointing”), or by using the Wix DNS nameservers.

Most customers should use the “pointing” method, and if you use that method, any email service you have with us will continue to work; you don’t need to do anything special at Wix and you can ignore the rest of this page.

If you’re using the Wix DNS nameservers, though, you should follow the steps below to ensure your email works properly. If you don’t do this, your mail might seem to mostly work, but you’ll have trouble sending to destinations like Gmail that do strong spam filtering. (One of the symptoms of this is that messages sent to Gmail bounce with the error “to best protect our users from spam, the message has been blocked. Please visit https://support.google.com/mail/answer/81126#authentication for more information”.)

On this page:

• Asking Wix for help
• The short version, for DNS experts
• The longer version: Adding Wix DNS records
• When you’re done
• What about Mailman lists?

Asking Wix for help

A simple way to handle this is to ask Wix to do it. You should be able to contact Wix and tell them:

I need to update the DNS settings for example.com to include
these six DNS records:

example.com MX 10 mx.tigertech.net

example.com TXT "v=spf1 include:customers.tigertech.net ?all"

1.tigertech._domainkey.example.com CNAME 1.tigertech.domainkey.tigertech.net

2.tigertech._domainkey.example.com CNAME 2.tigertech.domainkey.tigertech.net

autoconfig.example.com CNAME example.com.customers.tigertech.net

lists.example.com CNAME lists.example.com.customers.tigertech.net

If you’d rather do this yourself in the Wix control panel, the sections below describe how.

The short version, for DNS experts

If you’re familiar with DNS, here are the records you’ll want to add at Wix. If this doesn’t make sense, skip to the next section, which explains exactly how to enter these.

• A top-level MX record of priority 10 that points to mx.tigertech.net
• A top-level TXT record with the value v=spf1 include:customers.tigertech.net ?all
• A CNAME record for 1.tigertech._domainkey.example.com that points to 1.tigertech.domainkey.tigertech.net
• A CNAME record for 2.tigertech._domainkey.example.com that points to 2.tigertech.domainkey.tigertech.net
• A CNAME record for autoconfig.example.com that points to example.com.customers.tigertech.net

Wix has instructions for adding MX records, TXT records and CNAME records.

The longer version: Adding Wix DNS records

The sections below explain how to add these DNS records with screenshots showing exactly what goes where.

When you're logged into Wix, choose Settings in the left column, then click Domains:

Then choose Manage DNS Records:

When you do that, you’ll see a page with several sections. You need to add records to the “TXT (Text)” and “CNAME (Aliases)” sections, and you’ll need to verify the records in the “MX (Mail Exchange)” section.

1. Add the TXT (Text) record

Find the “TXT (Text)” section and click Add Record:

Add a TXT record where the “Host name” is blank and the “Value” is v=spf1 include:customers.tigertech.net ?all, like this:

You can leave the “TTL” as “1 hour” and click Save.

2. Add the CNAME (Aliases) records

Find the “CNAME (Aliases)” section and click Add Record:

Add a CNAME record where the “Host name” is 1.tigertech._domainkey and the “Value” is 1.tigertech.domainkey.tigertech.net, like this:

(Note that _domainkey starts with an underscore in the “Host name”, but does not need an underscore in the “Value”.) You can leave the “TTL” as “1 hour” and click Save.

Wix may show a warning saying “You have made changes to your domain's default A or CNAME records which may cause your site to go offline”; this is okay (it will not actually cause problems, because you’re not changing www.example.com) and you can continue.

Then repeat that process to also add:

• A CNAME record where the “Host name” is 2.tigertech._domainkey and the “Value” is 2.tigertech.domainkey.tigertech.net
• A CNAME record where the “Host name” is autoconfig and the “Value” is example.com.customers.tigertech.net

3. Check the MX (Mail Exchange) record

Locate the “MX (Mail Exchange)” section of the Wix page. It will probably either look like this:

Or like this:

In the first case, click connect a business email; in the second case, click Edit MX Records. Those take you to a screen that looks similar to this:

Make sure that the provider is set to “Other” and that it points to mx.tigertech.net. Then click Save.

When you’re done

When you’ve added the TXT and CNAME records, and checked the MX record, you can look back to verify what you’ve added.

The TXT (Text) section should include this:

The CNAME (Aliases) section should include this (it will also include the default Wix www.example.com entry if there was one):

And the MX (Mail Exchange) section should look like this:

What about Mailman lists?

If you’ll be using Mailman mailing lists with us, you should also add an extra CNAME record pointing host name lists.example.com to lists.example.com.customers.tigertech.net.