Bulk Email Policy

We have a very strict anti-spam (“bulk email” or “mailing list”) policy. This policy benefits the vast majority of our customers, because it minimizes the chances that our servers will be added to an anti-spam “blocklist” that interferes with normal mail delivery.

That sounds simple enough, but it does mean that there are certain kinds of messages we don’t allow. The pages below explain our policy (and the reasons behind it) in more detail. Be sure you understand them before attempting to send any bulk mail.

We're not a general bulk mail company, but we do allow mailing lists if you follow some strict requirements.

If you run your own mailing list, there are a few rules you need to follow so you can defend yourself against any allegations of spamming.

Verifying each address is an easy step that fully protects you against false spam allegations.

Even if you include unsubscribe instructions, you still need to verify addresses added to your mailing list.

Unfortunately, paper forms do not count as address verification.

Many sites on the Internet offer tips that can help explain how you can avoid having your mail labeled as "spam".

If you're following our spam policy, we'll provide you with the address of anyone who complains so you can remove them from your list.

Statistics show that the verification system works well if you verify addresses promptly.

Our spam policy applies to messages sent through any servers.

You can't obtain a list of addresses from someone else and send messages to those addresses (unless you get further permission from the recipients).

You can't create a list of addresses from people's Web pages or public postings (except for publicly posted addresses that ask for press releases).

You can't post promotional messages in places not intended for that purpose.

You can't hire other people to send messages that would violate our spam policy if you sent them yourself.

Charitable, political, informational, or other non-commercial messages are subject to the same rules.

You're the only person who can prove that people asked to be on your list. It protects you.

Our spam policy makes sure your messages get reliably delivered.

The CAN-SPAM Act allows service providers to set their own strict anti-spam policies.

Spam is not "free speech".