Support Start > Email > Setting Up An Email Program > Microsoft Outlook > Microsoft Outlook 2013 > Outlook 2013 Manual Setup for IMAP

This page is showing a generic answer.
To see a more detailed answer customized for you, type your e-mail address here:

This page explains how to manually set up Microsoft Outlook 2013 to send and receive email for an email mailbox you’ve created.

Before you continue, you should enter your email address (the address you want to set up in Outlook) in the box above. Entering your email address makes sure that the instructions below are correct.

You can use our Outlook 2013 POP setup instructions instead if you want to access your mailbox using a POP3 connection instead of IMAP.

1. Start the Microsoft Outlook program.

Use the Start menu to start Outlook 2013. If you’ve never used Outlook before, it will prompt you to create a new account. In that case, skip ahead to step 2.

If you’ve previously used Outlook and it doesn’t prompt you, click the File tab, then the Add Account button:

2. The “Auto Account Setup” window appears.

When this window appears, leave the spaces empty, choose the Manually configure server settings or additional server types option, then click Next.

3. The “Choose Service” window appears.

Choose POP or IMAP, then click Next.

4. The “POP and IMAP Account Settings” window appears.

This is the window where you’ll enter most of your account settings. You want the window to look like this:

• “Your Name” is the name that other people will see when you send them email. It should usually be your real name, such as Bill Gates or Joan of Arc.
• Enter your “Email Address”. The address must be the email address of the mailbox you created in your account management control panel.
• For “Account Type”, choose IMAP.
• Enter mail.tigertech.net for both the “Incoming mail server” and “Outgoing mail server (SMTP)”.
• Enter your email address again as the “User Name”. (The user name must be all lowercase).
• Type your email password into the “Password” box. This is the password you chose for this email address when you created the mailbox in your account management control panel. This password may be different from your master “My Account” password with our company.
• Make sure that “Require logon using Secure Password Authentication (SPA)” is not checked.
• Do not click “Test Account Settings” or “Next” yet; they will not work until you complete the next steps.

5. View “More Settings”.

Click the More Settings button. A new “Internet E-mail Settings” window appears.

6. Choose the “Outgoing Server” tab.

In the “Outgoing Server” tab, check My outgoing server (SMTP) requires authentication and make sure Use same settings as my incoming mail server is selected:

7. Choose the “Advanced” tab.

Click the “Advanced” tab, then:

• Change both the “Use the following type of encrypted connection” settings to SSL. (This will make the IMAP port number change from “143” to “993”; that’s normal.)
• Change the “Outgoing server (SMTP)” port number from “25” to 465.

Those parts of the window should look like this:

8. Close the “Internet E-mail Settings” window.

Click OK to close the “Internet E-mail Settings” window. The “Add New Account” window will still be visible.

9. Test the settings.

Click Next. Outlook should tell you that “all tests completed successfully”:

If Outlook tells you a test failed, double-check to be sure you’ve entered the settings correctly.

10. Finish the wizard.

If the “Test Account Settings” window is still open, click Close to continue.

Click Finish to finish the wizard.

Outlook setup is complete

You’re finished! Try sending yourself a test email message to make sure it works.

Outlook 2013 and folders

When you use IMAP for an account, Outlook may display the account (and its folders) below the other accounts you have created. However, you can grab any account and drag it up or down in the list of folders.

You might need to click on the little triangle icon below the address to see all the folders on the server, too:

Note that Outlook always shows IMAP server folders indented beneath the email address. Unfortunately, you can’t rearrange these, or move one of these server folders out of the indentation. And if you have multiple addresses, each address is separate: you can’t (for example) combine the “Drafts” folders of two different addresses into one folder.

We’ve also seen some cases where Outlook will display both an indented server folder named “Drafts”, “Deleted Items”, “Junk E-mail”, or “Sent Items” plus a separate local unindented local folder of the same name, as in this “Junk E-mail” example:

This is just a quirk of Outlook; there’s no way we know of to remove the extra local folder.