How do I make Entourage leave a copy of my messages on the server?

With Microsoft Entourage, it's possible to leave a copy of each message on the mail server after you read it.

You'll want to do this if you read email in Entourage and another program (or our Webmail system). If you don't set up Entourage to leave your messages on the server, it will delete the messages as soon as it connects to read mail. That would mean that other programs (or Webmail) won't be able to see the messages, and that old messages can't be backed up by our server backup system.

This page explains how to set up Entourage to leave a copy of each message on the server. It assumes that you have already followed the basic instructions to set up Entourage.

Changing the Entourage settings

To leave messages on the server, you will:

  • Open the Options settings for your mail account
  • Check the "Leave a copy of messages on the server" checkbox

1. Launch Entourage

When Entourage opens, click Tools, then Accounts from the menu bar.

2. The "Accounts" window appears.

Highlight the email account you wish to change and click Edit.

3. The "Edit Account" window appears.

Click the Options tab, then check the Leave a copy of messages on server checkbox.

To make sure copies of every message don't stay on the server forever (which can slow down your mail connections and use up your disk space allowance), we also recommend checking the box marked "Delete messages from the server after X days". Choose a number of days that's long enough that you'll be able to read the messages in your other mail program (or Webmail).

Alternately, if you want to have our servers keep a copy of every message that you keep (don't delete) in Entourage — that is, to act as a backup system for the mail on your computer — you could check the "Delete messages from the server after they are deleted from this computer" box instead of the "Remove from server after X days" box.

4. Close the setup windows.

Click OK to close the settings window, then close the Accounts window.

Entourage setup is complete

You're finished! From now on, any mail that arrives should stay on the server when you read it using Entourage, and you should be able to see it in your other mail program or Webmail.