This page explains how to set up an Apple iPhone, iPad or iPod Touch to send and receive IMAP email. (You must have first created the mailbox on our servers.)

On this page:

• Automatically configuring your iOS device using a profile
• Changing the mail check interval
• Manually configuring your iOS device by typing the settings
• Changing or removing the settings
• Troubleshooting

Automatically configuring your iOS device using a profile

The easiest way to configure your iOS device is to add a new “profile” for your address.

After you enter your email address in the box above, this page will show you a link to add a profile to your device.

Your device will then show this screen:

Tap Allow. Your device will tell you that it the profile has been downloaded to your Settings app:

Tap Close, then go to the Settings app on your phone.

When you open the Settings app, you should see ”Profile Downloaded” at the top of the first screen:

Tap Profile Downloaded, then you should see this screen:

Tap Install. Your device may ask you for your passcode if you have one configured, then you may need to click Install a second time.

Your device will then ask you to enter your full name, which is the name that others see your mail as being “From”, such as “Joan of Arc” or “Philip J. Fry”:

Tap Next, then it will ask for your email password:

Tap Next again, and finally, you’ll see a screen saying the profile has been successfully installed:

Tap Done and you can view your email in the device’s “Mail” app.

Changing the mail check interval

If your iPhone isn’t showing you new mail quickly enough, you can make it check for mail more often.

Manually configuring your iOS device by typing the settings

It’s also possible to configure your iOS device manually, although it can be tedious typing the correct settings. See our manually configuring the iPhone, iPad or iPod Touch page if you want to do this.

Changing or removing the settings

If you need to view or edit the settings of an existing account, you can tap:

• Settings > Mail > Accounts > address@example.com (for iOS 14 or later)
• Settings > Passwords & Accounts > address@example.com (for iOS 13 or iOS 12)
• Settings > Accounts & Passwords > address@example.com (for iOS 11)
• Settings > Mail > address@example.com (for iOS 10)
• Settings > Mail, Contacts, Calendars > address@example.com (for iOS 9 and previous versions)

If you automatically configured your device using a profile and you want to completely remove the address, tap Settings > General > VPN & Device Management > address@example.com > Remove Profile on iOS 15 and later, or Settings > General > Profiles > address@example.com > Remove on earlier versions.

Troubleshooting

After following these instructions, some people tell us they don’t see some messages they expect, or that older messages disappear after they’ve seen them.

This will happen if you have another mail program checking the same mailbox, and the other program is set to delete messages immediately. Changing the settings on the other program to make it leave a copy of the messages on the server will fix that.