We offer a no-hassle, 90 day money back guarantee. If you're not satisfied with our Web hosting or e-mail service, just cancel within 90 days of signing up and let us know you'd like a full refund. You'll get a full refund of all the Web hosting fees you've paid, with no quibbling.
Even if you've been with us a while, we guarantee you'll be happy with our service. If you're ever dissatisfied for any reason, let us know and we'll be glad to refund that month's Web hosting fees.
This guarantee, together with our policies of no long-term contracts and automatic refunds of any prepayments when you cancel, makes signing up with us virtually risk-free.
We guarantee at least 99.9% uptime every month. If we ever don't meet that standard, we'll refund that month's Web hosting fees on request.
Most other hosting companies offer a "money back guarantee" that only lasts a short time. For example, one of our biggest competitors offers a 97 day guarantee. That sounds good — but if you decide you're unhappy on the 98th day and you cancel, they won't refund the fees you've prepaid for the rest of the year (or more; many hosting companies now encourage you to pay for several nonrefundable years up front).
We don't believe in holding our customers hostage. In the unlikely event you're unhappy about something that happens after several months and you switch elsewhere, you'll get a refund for the unused portion of any Web hosting prepayment. You don't even need to ask — you'll always get it automatically, no matter how long you've been with us and how long you've prepaid for.
The only thing we can't refund is fees we've paid to other companies on your behalf that we can't get a refund for. This includes domain name fees and SSL certificate fees.