Support Start > Billing and Account Management > Billing and Payment > Web Hosting Cancellation Fees

There are no charges to cancel your Web hosting service, and you can do so at any time: you aren't locked into a fixed-term contract.

We don't believe in holding our customers hostage. Even if you choose to prepay your hosting fees for a year, you will receive a refund for the unused portion if you cancel before the year is up. In fact, you could cancel after one day and get a refund for the other 364 days.

Because we don't charge any signup or cancellation fees, or require fixed-term contracts, it's easy to try our service with no risk and make sure it's what you need.

Keeping your domain name after canceling Web hosting

If you cancel your Web hosting service but keep a domain name that's registered with us — for example, because you're planning to use the domain name with another Web hosting company — we'll switch your account to our "domain name only" plan. In that case, we'll charge you a prorated amount for the remainder of the year (because domain names can only be registered in one-year increments). That prorated fee is not for Web hosting service — in fact, it's the opposite. It pays for the domain name during the period that you aren't going to be paying us hosting fees.

For example, if you canceled a .com domain after nine months of Web hosting, and you wanted to keep the domain name for use with another Web hosting company, we would charge you $4.24 (one-quarter of the $16.95 annual "domain name only" fee) to cover your ownership of the domain name until it expires in three months' time (you can renew it then, of course).

The domain name fee only applies if you want to keep the domain name when you cancel your hosting service. If you decide you want to stop using the domain name completely, there is no fee at all. The only exception is if you cancel more than three separate Web hosting accounts after using each for less than 60 days, in which case we reserve the right to charge the "domain name only" registration fees mentioned above to cover the unusual costs involved.