How do I report spam I receive?

If you are a Tiger Technologies customer who receives spam or "phishing" messages, and you want to report it, please use the free service at SpamCop.net.

This service reports the spam to the ISP of the spammer, which often causes the spammer's account to be shut down.

In addition, SpamCop reports the spam to the operators of several "blacklists" that our spam filters use. When a spammer ends up on a blacklist, servers all over the Internet (including ours) are more likely reject the spammer's mail. By using SpamCop, you're helping both us and other ISPs to stop the spammer.

Doing this reduces spam for you and for everyone on the Internet. If everyone did this, there would be much less spam in general.

What if SpamCop didn't help?

Another option is to add the spammer's address to your blacklist:

  1. Login to the “My Account” control panel (having trouble?)
  2. Click E-Mail Options
  3. Scroll down the page to the "Blacklist and Whitelist" instructions.

Adding the spammer's address to the blacklist should block the mail.

But I really want Tiger Technologies to do something!

If you continue to receive spam from the same sender after reporting it to SpamCop and adding it to your blacklist, please forward it to us — including the full headers and any HTML source code — at abuse@tigertech.net.

When you forward the spam to us, be sure to mention that you've already reported it to SpamCop and it didn't help. If you do so, we'll assign a human being to try to investigate what's happening.

Please do use SpamCop as a first resort. We take spam reports seriously, but each one costs us far more to investigate than the monthly fee we charge for e-mail service. And sadly, it doesn't usually make sense for us to manually track down an individual spammer who might not ever send a message from that address to our customers again. That's especially true when SpamCop can probably track it automatically and block the spammer from sending to millions of people.

In other words, unless a single spammer is sending you lots of mail that can't be stopped by SpamCop, it makes more sense for us to spend time generally improving our spam filters than to track down a single spammer.

What do you mean by "full headers"?

In order to tell where a message really came from, we (or SpamCop) need you to include the "full headers", which are the equivalent of Internet postmarks. The full headers include technical information that shows where the message was really sent from and how it was routed to you.

Among other information, the full headers will always include a line that starts with "Return-Path:" and two or more lines that start with "Received:", like this:

Return-Path: <someone@example.com>
Received: from hermes.tigertech.net (hermes.tigertech.net [ 10.1.2.3 ])
    by bender.tigertech.net (Postfix) with ESMTP id 836AA1CD8656
    for <address@example.com>; Fri, 31 Dec 2099 23:59:59 -0800 (PST)
Received: from mail.example.com (mail.example.com [ 10.12.34.56 ])
    by hermes.tigertech.net (Postfix) with ESMTP id 378A380C1AA
    for <address@example.com>; Fri, 31 Dec 2099 23:59:58 -0800 (PST)

We can't do anything without seeing these lines and the other information from the full headers, so please be sure to include them.

Every e-mail message has full headers. If you're using our Webmail system, click "View Source" in the top-right-hand corner of a message to see them. If you use a different e-mail program that isn't showing them to you, the "Working to Halt Online Abuse" site explains how to view full headers in all common mail programs.