Support Start > Billing and Account Management > Billing and Payment > Money Back Guarantee

We offer a no-hassle, 90 day money back guarantee. If you’re not satisfied with our Web hosting or email service, just cancel within 90 days of signing up and let us know why you were dissatisfied and that you’d like a full refund. You’ll get a full refund of all the hosting fees you’ve paid, with no quibbling.

Even if you’ve been with us a while, we guarantee you’ll be happy with our service. If you’re ever dissatisfied for any reason, let us know and we’ll be glad to refund the hosting fees for that period.

This guarantee, together with our policies of no long-term contracts and automatic refunds of any prepayments when you cancel, makes signing up with us risk-free.

Do you have a separate “uptime” guarantee?

We guarantee at least 99.9% uptime every month. If we ever don’t meet that standard, we’ll refund that month’s hosting fees on request.

Why are automatic refunds of unused prepayments important?

Most other hosting companies offer a “money back guarantee” that only lasts a short time. For example, one of our biggest competitors offers a 97 day guarantee. That sounds good — but if you decide you’re unhappy on the 98th day and you cancel, they won’t refund the fees you’ve prepaid for the rest of the year (or more; many hosting companies now encourage you to pay for several nonrefundable years up front).

We don’t believe in holding our customers hostage. In the unlikely event you’re unhappy about something that happens after several months and you switch elsewhere, you’ll get a refund for the unused portion of any Web hosting prepayment. You don’t even need to ask — you’ll always get it automatically, no matter how long you’ve been with us and how long you’ve prepaid for.

Are there any fees you can’t refund under the guarantee?

The only fees we don’t automatically refund are fees we’ve paid to other companies on your behalf for products that you continue to own even if you cancel our hosting service. This includes fees for working domain names and paid AlphaSSL certificates.

Even in those cases, though, we’d provide a refund if the product somehow didn’t work (such as an AlphaSSL certificate that never worked properly, or a domain name that the central registry suspended for reasons outside your control).