How do I receive e-mail messages using my domain name?

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Our service makes it easy to receive e-mail. You can create e-mail addresses that end with your domain name (such as yourname@example.com).

For each e-mail address you create, you can choose to do one of two things:

• Store the incoming messages in your mailbox on our server until you read them using an e-mail program such as Outlook Express, Eudora, or our Webmail pages (this is called a POP mailbox); or

• Forward the messages to an existing mailbox you have somewhere else, such as an address like example@hotmail.com (this is called a forwarding alias).

Creating e-mail addresses

To create new addresses:

• Login the customer control panel
• Click E-mail Options
• Click Add Mailbox or Add Forwarding Alias (depending on the type of address you're creating)
• Your new address will begin working in about two minutes.

See our topics explaining how to create and use a POP mailbox or create a forwarding alias for more details.

An example of using multiple e-mail addresses

A hypothetical example might be useful if you're not sure how to proceed.

Imagine three people — Rob, Mollie and Charlotte — read e-mail sent to example.com. Rob reads e-mail using Outlook Express on his computer, Mollie reads e-mail using our Webmail pages, and Charlotte wants all her e-mail forwarded to her at example@hotmail.com.

In addition, Rob wants to receive all mail sent to webmaster@example.com, and Mollie and Charlotte both want to receive all mail sent to sales@example.com.

In this case, you need POP mailboxes for Rob and Mollie, because POP mailboxes allow people to read mail using a mail program or Webmail. For Charlotte, a forwarding alias will send her mail to hotmail.com. Finally, additional forwarding aliases will handle the generic "webmaster" and "sales" addresses.

So you would first create these two POP mailboxes:

• rob@example.com
• mollie@example.com

Mail arriving for these addresses would wait on our server until you read it using your mail program or our Webmail system.

Then you would create these three forwarding aliases:

• charlotte@example.com forwards to example@hotmail.com
• sales@example.com forwards to both mollie@example.com and charlotte@example.com
• webmaster@example.com forwards to rob@example.com

Mail sent to any of these addresses would be immediately forwarded to the other addresses shown. (Note that mail sent to sales@example.com is first forwarded to charlotte@example.com, then to example@hotmail.com — multiple forwarding rules are perfectly okay.)

Our system is completely flexible. You can mix-and-match POP mailboxes and forwarding addresses as you wish, and you can change them at any time using the account management control panel.