When you transfer an existing domain name from another Web hosting company to Tiger Technologies, you'll want to make sure you don't miss any e-mail during the transition.
The first thing to do is to add the e-mail addresses you use in our control panel; you can do this as soon as you sign up with us, before we "point" your domain name at our e-mail servers.
The rest of this page explains how to make sure everything goes smoothly during the actual changeover.
When you move your e-mail service from another company to Tiger Technologies, most e-mail starts arriving at our servers as soon as you tell us it's okay to "point" your domain name at our servers.
However, a small amount of incoming mail can still arrive at the old hosting company for two or three days. This is caused by "DNS caching", which happens when another computer "remembers" the address of the old mail server without checking it again.
If you stop reading mail at the old hosting company as soon as you start the transfer, it's possible that you might miss a small amount of e-mail that still arrives at the old company. You don't want that to happen, obviously.
Most mail programs (including Outlook and Outlook Express) let you create multiple "accounts" to read mail from different servers, allowing you to read e-mail on two servers at once. You can use this feature to read mail at your old hosting company and at Tiger Technologies during the changeover. If you do this, you won't miss any mail: your e-mail program will be reading messages that arrive at either server.
So when you start transferring your service to Tiger Technologies, you should add the e-mail address in our control panel and then add a new "account" in your mail program that connects to our servers. Leave the previous "account" active in your mail program for a few days so that your mail program still checks for mail on the old servers, too. You won't miss any mail, and after a few days, it will be safe to delete the old "account" in your mail program.
(This trick also works if — heaven forbid — you transfer your service from Tiger Technologies to another company.)
If you're transferring your e-mail service to us, the other company hopefully will not close your account until you tell them to do so, so you should be able to continue to connect to their servers.
However, you might find that you can't connect to the old company's mail servers at all after you start transferring your service. This can happen if the company instructed you to set up your mail program to use an incoming (POP or IMAP) server name that ends with your domain name.
If this happens to you, you should still be able to read mail sent to the old hosting company by using their Webmail system during the changeover. Contact them for details.
Webmail can help here, too. Your e-mail program can connect to just one of the companies, and you can use Webmail to read the new mail arriving at the other.
After a few days, it will be safe to stop reading mail at the old hosting company and change your e-mail program settings to read mail on the new servers.