Why don't my "mailto:" links work?
One common type of link in a Web page is a "mailto:" link, like this:
The idea behind a "mailto:" link is that your Web site visitor can click on it to send you an e-mail message.
However, "mailto:" links have a major drawback: these kinds of links only work if your visitor has properly configured a default e-mail program to run on his or her computer. If the visitor has not set up an e-mail program such as Outlook, Eudora, or Thunderbird, then the "mailto:" link on your site (or on any Web site) won't work at all.
This has nothing to do with your Web site or our servers. A "mailto:" link simply tells the visitor's computer to open the default e-mail program on their computer, then fills in the "To:" line with the address you specify. If the visitor doesn't have a default e-mail program set up, then the link won't do anything. Although most people have a default e-mail program configured, we estimate that about 5% do not.
Because of this, it's often a better idea to use a feedback form that lets your visitor send you an e-mail message without requiring that they have a working e-mail program configured.