How do I transfer my Tiger Technologies domain name to another domain name registrar?
Very few of our customers transfer their domain names elsewhere. But if you do ever decide to do that, we want to make sure that the process goes as smoothly as possible.
This page only explains how to transfer your domain name to another company ("registrar"). It does not explain how to transfer Web hosting service. If you have Web hosting service with us, see our Web hosting transfer page before going any further. (And remember that we provide free renewal for most Web hosting domain names, so there's usually no reason to transfer it elsewhere.)
Be sure to start the transfer at least a week before the domain name expires to avoid problems.
On this page:
- Transferring your domain name
- Be careful if you’re using our DNS, alias, and redirection services without hosting service
Transferring your domain name
Before you transfer your domain name, you should follow these three steps:
1. Unlock your domain name
Your domain name may be "locked" to make sure it can't be transferred without your permission. You can login to the account management control panel and click Domain Name Locking to unlock it. (If your account has Web hosting service with us, first click Domain Name Options on the main menu to see the "Domain Name Locking" option.)
2. Check your contact address
Your new domain name company will send an approval request to the administrative contact address we have on file for you. You should check that the contact address is correct and update it if necessary.
If your account uses our WHOIS privacy service, the new company will probably send the transfer approval message to an addresses ending with "@whois.tigertech.net". That's normal, and we'll forward that message to the administrative contact address we have on file for you. If you prefer, you can disable WHOIS privacy to make sure the new company sends messages directly to your "real" address, bypassing us entirely.
3. Know your transfer authorization code
Your new domain name company may ask you for an EPP transfer authorization code (also known as an authcode). You can view the code in the account management control panel by clicking Transfer Authorization Code. (If your account has Web hosting service with us, first click Domain Name Options on the main menu to see the "Transfer Authorization Code" option.)
After checking these three things, ask your new domain name registration company to start the domain name transfer.
Once they do so, the central registry will notify us within 24 hours that the transfer is in progress. Our staff will review your account for any security issues, then send an email message to the domain name registrant (legal owner) address in our records. This message is required by the registry transfer policy, and asks the registrant to either approve or reject the transfer. What happens then depends on how the registrant responds:
- If the registrant uses the link in the message to approve the transfer, it finishes immediately.
- If the registrant uses the link to reject the transfer, the domain name won't be transferred.
- If the registrant ignores the message we send, the transfer will go through after 5-7 days by default.
Be careful if you’re using our DNS, alias, and redirection services without hosting service
If you transfer your domain name to another company, and we have been providing you with free DNS, domain name alias or redirection service as part of your domain name registration, those services will no longer work when you transfer your domain name elsewhere.
To avoid any downtime, be sure to arrange similar services with your new domain name registration company. You should also update your DNS nameservers to point at the new company at least 48 hours before you transfer the domain name. This avoids a problem where some people could see “cached” nameserver entries that still point at our company after the domain name transfer.
Just so it’s clear, this limitation does not apply to hosting service. Hosting service with us continues to work even if you transfer your domain name elsewhere, unless you cancel the hosting service as a separate step.