Very few of our Web hosting customers transfer their sites elsewhere. But if you do ever decide to do that, we want to make sure that the process goes as smoothly as possible.
On this page:
You can transfer your Web hosting service to another company and keep your existing domain name. To do so:
You'll see instructions explaining how to update the DNS nameservers to "point" your domain name at the new hosting company. (The new hosting company should have provided you with the DNS nameservers; contact them if you're unsure.)
Updating the DNS nameservers will also automatically cancel your Web hosting service with Tiger Technologies in three days' time. Leaving your old site active on our servers for three days is the way to ensure a smooth transition, because during this period, it's possible that some of your Web site visitors will still reach our servers due to "DNS caching". The three day overlap ensures that these visitors do not not see a blank page or an error message saying your account has been canceled.
By the way, we don't charge any Web hosting cancellation fees and we don't have fixed-term contracts, so you're free to cancel at any time.
When you transfer your Web hosting to another company, we'll convert your domain name to a normal domain name only account with our company.
There may be a prorated domain registration fee to cover the domain name registration until it expires. For example, if you cancel a .com Web site after nine months of Web hosting, and you want to keep the domain name for use with another Web hosting company, we would charge you $5.00 (one-quarter of the $20.00 annual "domain name only" fee) to cover your use of the domain name until it expires in three months' time.
You're welcome to keep the domain name itself registered through Tiger Technologies for as long as you want, even if you use another company for your Web hosting service. Simply renew the domain name with us each year when we send you a message saying that it's going to expire.
If you're going to transfer the domain name (as well as the Web hosting service) to a different company, we recommend transferring the domain name as the final step:
Doing it in this order ensures that the domain name transfer won't interfere with the Web hosting DNS nameserver update. If you instead started by transferring the domain name first, the central domain name registry can block any DNS nameserver changes for up to seven days while the domain name transfer is in progress, which would prevent you from "pointing" the Web site at a new hosting company before the domain name transfer is complete.
If you're transferring both the domain name and the Web hosting to another company, and you really want to transfer the domain name first despite our advice above, that's fine, too. Just follow our domain name transfer instructions, then cancel your Web hosting service when you're no longer using our Web or e-mail servers.
Please keep in mind that:
By the way, the reason we don't automatically cancel Web hosting service for transferred domain names is that customers sometimes continue using our servers for a long time after transferring a domain name. If you've transferred the domain name elsewhere, we can't tell how long you might still need any files, databases and e-mail messages remaining on our servers. For safety, we don't close your account or delete any of your data until you explicitly cancel.