How do I switch between annual and monthly billing?

Our Web hosting service offers the choice of monthly or annual billing.

With monthly billing, you're billed at the end of each month. For example, you'd be charged for your February service on March 1.

With annual billing, you're billed for a year's basic service in advance each year. Because this simplifies our billing operations, we give you a 10% discount if you choose annual billing with our Silver, Gold or Platinum Web hosting plans.

To choose between annual prepayment and monthly billing:

• Login to the customer control panel
• Click Billing and Contact Information
• Click Choose Annual Prepayment or Monthly Billing
• Click the new method and save the changes.

You can switch billing types at any time. If you switch from monthly to annual billing, you'll be billed for a full year's service (with a 10% discount) on your next billing date (usually the first day of the next month). If you switch from annual to monthly billing, you'll no longer receive the 10% discount, and we'll start charging your credit card monthly when your current prepayment balance reaches zero.

A note about how our "annual payment" system actually works

A common question is "What happens if I've paid for a year in advance and I get a referral reward?" The answer is that although we call it an "annual prepayment", all the tracking is actually done using the dollar value of your account balance, so you'll still get the benefit of any credits like this.

When you choose annual prepayment, we charge you in advance for an amount equal to a year's standard service with a 10% discount, which gives you a prepaid balance. We then deduct your monthly fee, with a 10% discount, from the prepaid balance each month. When your balance reaches zero in twelve months, we bill you for another year of service (again, with a 10% discount).

If you switch to a less expensive plan during the year, or you receive a credit such as a referral reward, the prepaid amount will actually cover more than a year's service, and you won't be charged again until your prepaid balance reaches zero.

Similarly, if you sign up for new accounts during the year, or if you switch to a larger plan with a higher price, your prepaid balance will reach zero more quickly, and another prepayment will be due before a year has elapsed.

Finally, if you choose annual prepayment and cancel your service before the end of the year, you'll receive a refund of the unused balance. That's because, unlike most Web hosting companies, we never lock you into a long-term contract, even if you prepay.