Does your email service screen for viruses?

All incoming email for your Web hosting account is checked for viruses using the ClamAV antivirus scanner, with virus patterns updated hourly.

This system prevents almost all email viruses from reaching your mailbox, and there's no extra charge for our antivirus scanning service.

Of course, you should still use antivirus software on your own computer. Using your own antivirus scanner will give you an extra level of defense and will protect your computer against viruses from other sources, such as software you download or Web pages you visit.

Blocked filename patterns

In addition to checking individual files for viruses, we also block all emailed file attachments that have filenames ending with:

.ade .adp .bat .chm .cmd .com .cpl .exe .hta .ins .isp .jar .jse .lib .lnk .mde .msc .msp .mst .pif .scr .sct .shb .sys .vb .vbe .vbs .vxd .wsc .wsf .wsh

We block these types even if they’re included within “.zip” files or another compressed format.

In addition, we block:

... since these are a common malware pattern.

Why are certain patterns blocked even if they aren’t malicious?

We do this because these names are often used to send new viruses, and blocking them prevents viruses using them from spreading even before the virus patterns are seen and added. The number of malicious files that match this rule vastly outweighs the number of legitimate files. Gmail blocks almost exactly the same list, for example.

If you need to send or receive an attachment with a filename like this, the file can be renamed to send it, then renamed after it’s received.

Can you unblock these so I can send a legitimate file?

Unfortunately, we can’t unblock these — but even if we could, it wouldn’t make any difference, because the message would almost certainly be blocked by the other mail server involved, because most other services block the same thing (Gmail also blocks these, for example).