Bulk E-Mail Policy

We have a very strict anti-spam (“bulk e-mail” or “mailing list”) policy. This policy benefits the vast majority of our customers, because it minimizes the chances that our servers will be added to a “blacklist” that interferes with normal mail delivery.

That sounds simple enough, but it does mean that there are certain kinds of messages we don’t allow. The pages below explain our policy (and the reasons behind it) in more detail. Be sure you understand them before attempting to send any bulk mail.

Can I send bulk e-mail?

We're not a general bulk mail company, but we do allow mailing lists if you follow some strict requirements.

What rules must I follow if I operate my own mailing list or send bulk e-mail?

If you run your own mailing list, there are a few rules you need to follow so you can defend yourself against any allegations of spamming.

How do I "verify" an e-mail address?

Verifying each address is an easy step that fully protects you against false spam allegations.

I don't verify addresses, but I do include unsubscribe instructions. Is that enough?

Even if you include unsubscribe instructions, you still need to verify addresses added to your mailing list.

People write their addresses on a paper form to sign up for my list. Is that verification?

Unfortunately, paper forms do not count as address verification.

How can I avoid spam complaints about my mailing list?

Many sites on the Internet offer tips that can help explain how you can avoid having your mail labeled as "spam".

If someone complains about my mailing list, will you tell me?

If you're following our spam policy, we'll provide you with the address of anyone who complains so you can remove them from your list.

Some people didn't respond to my verification message. Does it work?

Statistics show that the verification system works well if you verify addresses promptly.

Does the spam policy apply to mail sent through other servers?

Our spam policy applies to messages sent through any servers.

Can I use lists provided by third parties?

You can't obtain a list of addresses from someone else and send messages to those addresses (unless you get further permission from the recipients).

Can I create lists from public sources?

You can't create a list of addresses from people's Web pages or public postings (except for publicly posted addresses that ask for press releases).

Can I post promotional messages on public message boards or mailing lists?

You can't post promotional messages in places not intended for that purpose.

Can I hire other companies to send bulk messages for me?

You can't hire other people to send messages that would violate our spam policy if you sent them yourself.

Can I send unsolicited political, charitable or non-commercial messages?

Charitable, political, informational, or other non-commercial messages are subject to the same rules.

Why is the burden on me to prove people wanted to receive messages?

You're the only person who can prove that people asked to be on your list. It protects you.

Why do you have restrictions on mail I can send when I'm paying you?

Our spam policy makes sure your messages get reliably delivered.

Doesn't the CAN-SPAM act make it legal to send unsolicited bulk e-mail?

The CAN-SPAM Act allows service providers to set their own strict anti-spam policies.

Isn't unsolicited mail free speech? How can you ban it?

Spam is not "free speech".