If you are a Tiger Technologies customer who receives spam or "phishing" messages, and you want to report it, please use the free service at SpamCop.net.

This service reports the spam to the ISP of the spammer, which often causes the spammer's account to be shut down. This reduces spam for you and for everyone on the Internet. If everyone did this, there would be much less spam in general.

In addition, SpamCop reports the spam to the operators of several "blacklists" that our spam filters use. When a spammer ends up on a blacklist, servers all over the Internet (including ours) are more likely reject the spammer's mail. By using SpamCop, you're helping both us and other ISPs to stop the spammer.

What if SpamCop didn't help?

If you continue to receive spam from the same sender after reporting it to SpamCop, please forward it to us — including the full headers and any HTML source code — at abuse@tigertech.net.

When you forward the spam to us, please mention that you've already reported it to SpamCop and it didn't help. We'll try to manually add it to our spam filters.

Please do use SpamCop as a first resort. We take spam reports seriously, but each one takes us at least ten minutes to handle — and it doesn't usually make sense for us to spend time manually tracking down an individual spammer who might not ever send a message from that address to our customers again. That's especially true when SpamCop can probably do it automatically and block the spammer from sending to millions of people.

In other words, unless a single spammer is sending you lots of mail that can't be stopped by SpamCop, it makes sense for us to spend our time more generally improving our spam filters.

What do you mean by "full headers"?

In order to tell where a message really came from, we (or SpamCop) need you to include the "full headers", which are the equivalent of Internet postmarks. The full headers include technical information that shows where the message was really sent from and how it was routed to you.

Among other information, the full headers will always include a line that starts with "Return-Path:" and two or more lines that start with "Received:", like this:

Return-Path: <someone@example.com>
Received: from hermes.tigertech.net (hermes.tigertech.net [ 10.1.2.3 ])
    by bender.tigertech.net (Postfix) with ESMTP id 836AA1CD8656
    for <address@example.com>; Fri, 31 Dec 2099 23:59:59 -0800 (PST)
Received: from mail.example.com (mail.example.com [ 10.12.34.56 ])
    by hermes.tigertech.net (Postfix) with ESMTP id 378A380C1AA
    for <address@example.com>; Fri, 31 Dec 2099 23:59:58 -0800 (PST)

We can't do anything without seeing these lines and the other information from the full headers, so please be sure to include them.

Every e-mail message has full headers. If you're using our Webmail system, click "View Source" in the top-right-hand corner of a message to see them. If you use a different e-mail program that isn't showing them to you, the "Working to Halt Online Abuse" site explains how to view full headers in all common mail programs.

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