How can I let Tiger Technologies view or control my computer?
Sometimes, it’s useful for Tiger Technologies support staff to be able to view or control your screen (with your permission, of course). We use a small app called “Splashtop SOS” for this.
If we’ve asked you to do so, click this link to download Splashtop SOS:
Once you click that link, our staff will walk you through granting access using the steps for your operating system, using these steps:
Windows computers
Your web browser will probably show a box on the screen asking if you want to “Run” or ”Save” the program, like this:
You should “Run” the app if it offers that option. (If it only offers to let you “Save” it, you can do that, then run it afterwards.) Your computer may ask:
- If it’s okay to run a program;
- If it’s okay for your firewall to allow access; and/or
- If it’s okay for the program to make changes to your device or disk.
These are all safe with this program, and you should allow the connections and changes.
When the app starts, it will take a few seconds to set itself up, so be patient. It will then show a screen with a nine-digit number in it, like this:
Just tell our staff that nine-digit number.
After we disconnect from your Windows computer, you can simply close the app by clicking on the “✕” (close icon) in the upper-right of the “Splashtop SOS" window. That’s all you need to do: The app does not install anything on your computer, nor give anyone permanent access. Even we can’t connect again after you do that. (You can also delete the file you downloaded if you want to.)
macOS computers
Your web browser will probably save a file named “SplashtopSOS.dmg” in your “Downloads” folder.
When you open that file, you’ll see a window like this:
Double-click the icon to run the Splashtop SOS app. It will take a few seconds to set itself up, so be patient. It will then show a screen with a nine-digit number in it, like this:
Tell our staff that nine-digit number.
If it’s the first time you’ve run Splashtop on this computer, you’ll also see Please grant permissions for your technician to connect. Click that, and a new window will appear with three “Allow” buttons in it, like this:
Click the first Allow button and you’ll be taken to your computer’s Security and Privacy “Accessibility” settings. Click the lock in the bottom left so you can make changes, then check the box next to “Splashtop SOS.app”:
Then scroll to “Screen Recording” and again check the box next to “Splashtop SOS.app”:
Your computer may ask you if you want to quit the Splashtop program like this:
Quitting is not necessary on most modern computers and you can just click Later. (If you do click “Quit Now”, you can simply start the Splashtop SOS app again.)
At this point, our technicians should be able to see and control your computer. You don't need to click the third “Allow” button unless we specifically ask you to.
After we disconnect from your macOS computer, you can simply close the app by clicking on the close icon in the upper-left of the “Splashtop SOS" window. That’s all you need to do: The app does not install anything on your computer, nor give anyone permanent access. Even we can’t connect again after you do that. (You can also delete the file you downloaded if you want to.)
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