What forms of payment do you accept?
We accept payment by credit card, check or money order, or PayPal.
Most of our customers pay with a credit card. We accept VISA, MasterCard, American Express and Discover credit cards, as well as any debit card with a VISA or MasterCard logo on it. If you have one of these cards, you can sign up online and have your account set up right away.
To change the credit card used for ongoing billing of a Web hosting account, please see our Updating a Credit Card page.
We also accept payment by check or money order if you choose annual prepayment (you'll receive the prepayment discount).
Checks and money orders must be drawn on a US bank, in US dollars. We regret that we cannot accept checks or money orders with a non-US bank address (this means we cannot accept Canadian bank cheques, for example, even if they are marked for US dollars). International Postal Orders are acceptable if they are drawn on a US bank; you can buy these from post offices worldwide.
To pay with a check or money order:
- If you aren't yet a customer, sign up using the "check or money order" option on our order form, then send the payment to the address on our contact page. We’ll activate your account when we receive and process the payment.
- If you're an existing customer who wants to switch to check payment, just send the payment to the address on our contact page. We'll automatically remove any credit card on file for your account if we receive a check payment. You may also want to ask us (using the form on the contact page) to remove the existing credit card to be sure we don't charge it before the check arrives.
In either case, be sure to write your domain name on the "memo" line of your check.
Although we do not directly accept checks by phone, you can use PayPal to send us a payment from a PayPal account that's linked to your checking account.
We also accept PayPal payments if you choose annual prepayment (you'll receive the prepayment discount).
- If you aren't yet a customer, sign up using the "check or money order" option on our order form, then send the payment to email@example.com. We’ll activate your account when we receive and process the payment.
- If you're an existing customer who wants to switch to PayPal payment, just send the payment to firstname.lastname@example.org. We'll automatically remove any credit card on file for your account if we receive a PayPal payment.
In either case, be sure to mention your domain name in the PayPal note.
By the way, we’ve been PayPal verified since 2000, so you can be sure that PayPal payments to us are secure.
Accounts that are paid by credit card are usually activated within five minutes (although factors outside our control may delay this in a small number of cases).
Accounts that are paid by check, money order or PayPal will be activated when we receive and process the payment, during our billing department's business hours. This does mean that someone else could register your domain name between the time you sign up and the time we receive your payment (it's not possible to "reserve" a domain name until the payment arrives). If you want to make sure you get the domain name you want, you should use a credit card if possible.