Outlook 2016 Windows Manual Setup for POP3

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This page explains how to set up Microsoft Outlook 2016 on a Windows computer to send and receive email for an email mailbox you’ve created, using a POP3 connection.

We don’t recommend using POP3.

POP3 is an old connection method that doesn’t work well if you use multiple devices. We recommend using IMAP instead. IMAP lets you see all your mail and folders on multiple devices, and keeps those devices in sync automatically. It also lets us back up your mailbox more reliably.

(What’s the difference between POP3 and IMAP?)

Before you continue, you should enter your email address (the address you want to set up in Outlook) in the box above. Entering your email address makes sure that the instructions below are correct.

1. Start the Microsoft Outlook program.

Use the Start menu to start Outlook 2016. If you’ve never used Outlook before, it will usually prompt you to create a new account. In that case, skip ahead to step 2.

If Outlook doesn’t prompt you, click the File tab:

Outlook 2016 File tab

Then make sure that Info is selected on the left and click the Add Account button:

Outlook 2016 Add Account button

2. The “Welcome to Outlook” window appears.

When this window appears:

  • Enter your email address as address@example.com
  • Click Advanced Options
  • Click Let me set up my account manually

The window should look like this:

Outlook 2016 Welcome screen

Then click Connect.

3. The “Choose Account Type” window appears.

The window looks like this:

Outlook 2016 Choose Account Type window

Click POP.

4. The “POP Account Settings” window appears.

This is the window where you’ll enter most of your account settings:

Incoming mail server:mail.tigertech.net
Incoming mail port:995
This server requires an encrypted connection (SSL/TLS):checked
Outgoing mail server:mail.tigertech.net
Outgoing mail port:587
Outgoing mail encryption method:STARTTLS

Make sure that the two “Require logon using Secure Password Authentication (SPA)” checkboxes are not checked.

The window should look like this:

screen shot

Click Connect.

5. Outlook asks for your password.

Type the email password you chose when you created this email address:

Outlook 2016 Password dialog

Check the Save this password in your password list box, then click OK.

Outlook may ask for the password again — if so, this is normal (it's asking for both the incoming and outgoing password, which are the same), so enter it again:

Outlook 2016 Password dialog

Again check the Save this password in your password list box, then click OK.

6. Outlook setup is complete

You’re finished! Try sending yourself a test email message to make sure it works.

How to fix Outlook deleting all the messages from the server when it shouldn’t, or downloading the same messages repeatedly

Certain versions of Outlook 2016 have a bug that causes this behavior with POP3 connections. A Microsoft page about this bug explains in more detail what happens and how to fix it.