Do you offer an alternate mail server name that doesn't include "tigertech.net"?
We’re occasionally asked if we offer an “unbranded” server hostname for use in e-mail program settings instead of the usual “mail.tigertech.net” name.
For example, some people ask if they can use “mail.example.com”.
You can get this to work for non-secure mail connections by adding a custom DNS record. However, we strongly recommend against it for three reasons:
- It prevents you from being able to smoothly access your e-mail during a hosting transfer, meaning that the instructions we have on our “E-Mail During Transfers” page won’t work reliably.
- If you use non-standard settings, it will make it more difficult for our staff to troubleshoot problems. In particular, if you contact us with any e-mail issues, we’ll ask you to reconfigure your mail program with the standard settings before we go any further.
- Most importantly, you won't be able to use secure SSL or TLS e-mail connections, because there won't be a valid “security certificate” for the custom hostname you choose. This means that anyone who can view your network traffic will be able to easily steal your e-mail password.
Because of these three restrictions — particularly the last — we don’t think anyone should do this.
How do I do it anyway?
If you don’t care whether someone steals your e-mail password, and you want to do this anyway, just set up a custom DNS “CNAME” record that points the desired hostname (such as “mail.example.com”) at mail.tigertech.net as the CNAME target. That’s all it takes.