How do I transfer a domain name that was registered with Network Solutions?
To transfer a domain name from Network Solutions to Tiger Technologies, the domain name must be unlocked. Network Solutions calls this Transfer Lock or Domain Protect; turning off Transfer Lock at Network Solutions will unlock your domain name.
You will also need to request that Network Solutions send you the domain name's transfer authorization code (you'll enter this code on our Web pages to complete the transfer).
On this page:
- How to unlock your domain name and obtain the authorization code
- What if my domain name is already unlocked, but I still need the authorization code?
- What if there is no link next to the "Transfer Lock" option?
- Optional: Turn off Private Registration
- Make sure your e-mail is correct
- If Network Solutions is providing you with free DNS service
How to unlock your domain name and obtain the authorization code
To unlock your domain name and obtain the transfer authorization code:
- Go to www.networksolutions.com in your Web browser.
- Login using your existing Network Solutions User ID and Password.
- Navigate to the page that lets you manage your domain name.
- Look for the line that says "Transfer Lock: On". Click the Turn Off or Request Authorization Code link.
- You may be led through a series of pages where they try to get you to stay. Just click "Continue Transfer" or "Request Authorization Code" to get past these pages.
- Choose the option to Leave Domain Transfer Lock off, and also check the box to Request Authorization Code.
- Click the Save button.
Network Solutions will unlock the domain name and send your transfer authorization code by e-mail. Save the authorization code until you're asked for it on our Web pages.
What if my domain name is already unlocked, but I still need the authorization code?
In some cases, when you follow the instructions above, you might find that your domain name is already unlocked (the screen will say "Transfer Lock: Off"). If that's the case, you'll still need to request the transfer authorization code. To do that:
- Locate the link that says "Transfer Lock: Off", then click the link marked Turn On or Request Authorization Code.
- Leave the locking set as "Leave Domain Protect off".
- Check the the box to Request Authorization Code.
- Click the Save button.
Network Solutions will send your transfer authorization code by e-mail. Save the authorization code until you're asked for it on our Web pages.
What if there is no link next to the "Transfer Lock" option?
If you can see the words "Transfer Lock: On" in the Network Solutions screens, but there is no link next to it, that probably means you aren't logged in to Network Solutions with the main User ID for the domain name. If you have another Network Solutions User ID, try logging in using the other one.
If you can't solve the problem, you should call Network Solutions at (888) 642-9675 (in the U.S. and Canada) or +1 570-708-8788 (worldwide); they will be able to tell you the correct User ID to use.
Optional: Turn off Private Registration
Network Solutions offers “private registration”, which masks your e-mail address in any WHOIS lookup. When an e-mail is sent to the masked address, Network Solutions will usually forward it to your real e-mail address. If so, you can continue to use their “private registration” feature, because Network Solutions will correctly deliver our message asking you to approve the transfer.
However, sometimes Network Solutions doesn’t correctly forward the e-mail. If this happens, you will need to disable “private registration” to receive the e-mail.
To disable private registration:
- Get to the domain management page as described above.
- Look for the line that says "Registration – Private Registration Status".
- If the second column says "Public", then private registration is already disabled.
- Otherwise, if the next column says "Private", then click Turn Private Registration off in the last column.
- Choose the option to Turn Private Registration off, then click the Go button.
It may take a while before this takes effect and Network Solutions begins listing your e-mail address in WHOIS lookups.
Make sure your e-mail is correct
If the administrator e-mail address displayed in a WHOIS lookup is incorrect, you will need to update it to a valid address which can receive an e-mail from us. Please follow the instructions on the Network Solutions Web site to update the administrator e-mail address.
It may take a while before this takes effect and Network Solutions begins listing the corrected e-mail address in WHOIS lookups.
If Network Solutions is providing you with free DNS service
If you're signing up for our Web hosting service, and Network Solutions is currently providing you with Web hosting service, the transfer will go smoothly. Network Solutions will not disable their Web hosting and DNS service when you transfer the domain name, allowing a smooth "overlap".
However, there's one rare situation that can lead to problems. If you're signing up for our Web hosting, and you're currently using the Network Solutions DNS service but you are not hosting your Web site or e-mail at Network Solutions, Network Solutions may stop providing the DNS service as soon as you transfer the domain name itself (or even if you update the DNS nameservers there before the domain name transfer). This can cause "downtime" for some visitors during the overlap period.
Unfortunately, there's no way to avoid this. Network Solutions is doing it intentionally: they know that they could still receive requests for your domain name for up to two days (that's how DNS works), but unlike most companies, they aren't giving you a way to keep the services running there during that period. Fortunately, this is not a common situation.