iPhone, iPod Touch, or iPad Running iOS 3

This page is showing a generic answer.
To see a more detailed answer customized for you, type your e-mail address here:

This page is obsolete.

This page shows contains instructions for an old version of the iOS software. If you're using the current version, you probably want to read the current “iPhone, iPad, and iPod Touch Mail” page instead.

This page explains how to set up an older, un-upgraded iPhone, iPod touch or iPad running the iPhone 3 operating system, to send and receive email. (You must have first created the mailbox on our servers.)

The pictures below are from the iPhone version 3 screens, but the iPad and iPod Touch screens are very similar.

1. Go to the mail setup screen.

From the iPhone main screen, tap Settings > Mail, Contacts, Calendars > Add Account. This makes the new account screen appear.

2. Choose the "Other" account type.

Tap Other at the bottom of the new account screen:

screen shot

This makes the "Enter your account information" screen appear.

3. Enter the basic account information.

Type the following settings:

  • Name: Your full name, such as "Steve Jobs"
  • Address: Your email address
  • Password: Your email password

The screen should look similar to this:

screen shot

When you're finished, click Save in the upper-right corner of the screen.

4. Enter the remaining account information.

Leave IMAP selected at the top of the screen, then type the following settings under "Incoming Mail Server":

And the same settings under "Outgoing Mail Server":

The screen should look similar to this:

screen shot

Some things to bear in mind:

  • The "User Name" in both sections must be all lowercase.
  • The "Outgoing Mail Server" user name and password are required, not optional. You need to enter your user name and password if you want to send mail.
  • It's correct for the "Incoming Mail Server" and "Outgoing Mail Server" settings to be identical.
  • The passwords you enter here must be the email mailbox password (which is not necessarily the same as your master account password).

When you're finished, click Save in the upper-right corner of the screen.

The steps above are sufficient for basic email. You can check your email to make sure it's working at this point: Press the Home button to return to the main screen, then click the Mail icon.

5. Set up Drafts, Sent and Trash folders (optional but recommended).

You probably also want to make sure your iPhone stores sent, deleted and draft messages on the mail server. This will allow you to see those messages if you also use Webmail (or another IMAP mail program) to read the mailbox.

First, make sure you've read incoming mail on your iPhone at least once. Then return to the mailbox settings page by going back to the iPhone home screen and tapping Settings > Mail, Contacts, Calendars > address@example.com.

You'll see a screen that looks similar to the one you just typed your settings into, but if you scroll down to the very bottom, you'll find a new Advanced item. Tap Advanced:

screen shot

You'll see a section titled "Mailbox Behaviors". We want to change all three "behaviors", so first, tap Drafts Mailbox:

screen shot

That makes the "Mailboxes" screen appear:

screen shot

Tap Drafts from the "On the Server" section, as shown in blue above. This saves that setting and returns you to the "Mailbox Behaviors" screen.

Repeat the same steps for the "Sent Mailbox" (choosing Sent on the server) and the "Deleted Mailbox" (choosing Trash on the server). When you've finished, the "Mailbox Behaviors" should look like this:

screen shot

You're finished!

Your iPhone can now send and receive email.

By the way, if you ever need to return to these screens and view or edit the settings of an existing account, you can tap Settings > Mail, Contacts, Calendars > address@example.com at any time.

Troubleshooting

After following these instructions, some people tell us they don't see some messages they expect, or that older messages disappear after they've seen them.

This will happen if you have another mail program checking the same mailbox, and the other program is set to delete messages immediately. Changing the settings on the other program to make it leave a copy of the messages on the servers will fix that.