Getting Started

This section contains answers to common questions customers ask when getting started with a Web site.

How long does it take for my Web site to begin working?

If you sign up for a brand new domain name, it usually starts working in less than an hour. Transfers of existing domain names can take several days.

Do you create the Web site pages for me?

We handle the technical side of "hosting" your Web site, but we don't create the text or graphic design of the Web pages that will go on your site: the content is up to you.

Using WordPress to create a Web site

You can use WordPress to create a Web site or blog in minutes, without needing any additional software.

Can you explain how to create and publish Web site files?

To create a Web site without using WordPress, you'll need to design the Web pages and "publish" them onto our servers.

How do I publish (upload) Web site files from my computer to your servers?

You can use an FTP program to publish your Web site files if you aren't using WordPress.

How do I avoid common mistakes when creating a site?

Explains how to avoid common mistakes when creating a site.

Can you recommend a free Web design program?

This article explains how to use a free Web design program called “Kompozer” to create Web pages.

Can you transfer my Web pages from another server to yours?

In some cases, we can transfer your existing Web pages.

How long does it take for a new or changed Web page to appear? Why don't I see the new page right away?

When you change a Web page, the change takes effect immediately. However, you may need to clear your Web browser's cache to see it.

Do you support MP3, QuickTime, RealVideo, RealAudio, and other audio/video files?

As long as your video or audio file doesn't require a special "streaming media server", it will work with our servers.

Do your servers support Macromedia Flash and Shockwave?

Our servers support Macromedia Flash and Shockwave. Of course, you do need to make sure that your visitors have the appropriate plug-in.

How do I accept credit cards (e-commerce) on my Web site?

Learn how to use shopping carts and accept credit cards on your Web site.

How do I view statistics about my Web site?

Explains how you can view statistics about the visitors to your Web site.

How do I add an icon ("favicon") to my Web site?

You can give your Web site a special icon that (usually) appears in the visitor's address bar and bookmarks.

How do I create subdomains?

Subdomains allow you to access your site using names like "", as well as "". You can create unlimited subdomains at no extra charge.

Can I use my own Perl or PHP scripts?

We support scripts written in Perl and PHP. That means you can use a wide variety of scripts written by other people, or create scripts yourself.

Can I use Apache ".htaccess" files?

Our servers support Apache .htaccess files and mod_rewrite. Advanced users can add password protection to Web pages, control MIME types, change "404 Not Found" messages, deny pages to certain IP addresses, and more.

Can I use Apache Server Side Includes (SSI)?

Our servers support Apache Server Side Includes (SSI).

Are URLs on your servers "case sensitive"?

Our Web server software does not treat URLs as being case sensitive. In other words, URLs pointing to "mypage.html" and "MyPage.html" will both work.