Why do you require that I use a third-party e-mail address on your hosting transfer signup form?
When you sign up to transfer your Web hosting to our service, the form will ask you to provide an "administrative contact" e-mail address. This address cannot end with your domain name.
For example, if you're transferring "example.com" to our service, you'll need to use an address that doesn't end with "@example.com". You could use the address your ISP gave you, or use a free address from GMail, AOL, or Hotmail.
Using a different address makes sure we can contact you throughout the transfer process, even if something unusual happens. In particular, it makes sure that we have a way to reach you even if:
- Your contract with your previous hosting company expires before the transfer is complete and they stop handling your e-mail.
- You forget to create that particular address in our control panel.
- You have trouble reading e-mail during the transition (although this page should help with that).
The "different address" requirement is only temporary: you can update the address on file with us after the transfer is complete, of course.
We know that using a different address is a little annoying, and we apologize for that. We've helped thousands of people transfer their service over the years, though, and we've found that on balance, requiring a different e-mail address avoids far more problems than it causes.
Returning to the signup form
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