My e-mail used to work, but no longer works. What has changed?

We sometimes hear from customers who suddenly have e-mail connection problems, even if they have been using e-mail with no problems in the past.

The first question you'll naturally ask if this happens to you is, "Has Tiger Technologies changed something?" The answer is no; any e-mail settings we've ever told customers to use should still work.

The trouble is probably caused by an issue with software on your computer, or by an anti-spam change your ISP has made. Try these steps to solve the problem:

1. Restart your computer. This eliminates any temporary problem with your e-mail program or anti-virus software.
2. If you use any Norton Internet security products, try disabling the Norton software.
3. If the problem is only with outgoing mail, try changing the "port number" in your outgoing mail program to make sure your ISP isn't blocking the messages.

Following these instructions will solve most cases where e-mail suddenly stops working. If these steps don't help, please contact us. Be sure to include all the details of the problem (particularly the exact error message you see) and mention that you've already tried these steps.

Please note that if your e-mail program (such as Outlook) has stopped working, you can still access your e-mail account via our webmail system. This may be particularly useful when trying to read our reply to your message.