Tiger Technologies Technical Support

Advanced E-Mail Questions

This section answers other e-mail questions, such as questions about IMAP support, creating mailing lists and using autoresponders.

How do I send an automatic reply to people who send me e-mail?

The autoresponder can send an automatic reply to each message that arrives.

How do I manage my e-mail during a transfer?

Explains how to make sure you don't miss any e-mail when you transfer a domain name.

How do I use Mailman for my mailing lists?

Our Web hosting accounts include the powerful Mailman mailing list software, which can be used to create group discussion lists or announcement-only lists.

Is there a limit on the size of individual e-mail messages?

Our e-mail servers allow messages up to 20 MB in size, but it's a good idea to keep them below 7 MB — or less if you use Webmail.

Is there a limit on mailbox size?

We don't place individual limits on mailbox size.

How am I billed for e-mail usage?

In addition to any fee for extra POP mailboxes, e-mail data transfer (bandwidth) is counted toward your account's monthly data transfer allowance.

Do your servers support IMAP?

Our servers support the newer IMAP mail protocol for reading e-mail.

How do I make e-mail for two different addresses go to the same POP mailbox?

You can make e-mail for two different addresses go to the same POP mailbox. Just create a normal POP mailbox for one of the addresses and a forwarding alias for the other address.

How do I make mail for a POP mailbox forward to another address as well?

To make mail for a POP mailbox forward to another address, use a forwarding alias instead.

How do I direct catch-all e-mail into a POP mailbox?

You can direct mail received via the Catch-All Alias into a POP mailbox.

How often should I check for new mail?

To avoid problems, don't set your mail program to check for new mail more often than once a minute.

Can I reject messages sent to a certain address at my domain name?

You can reject messages sent to certain e-mail addresses.

Is it possible to reject e-mail sent to me from a specific address?

You can use your e-mail program to automatically delete messages sent from a specific e-mail address.

Do you delete unread e-mail?

Unread mail is stored on our servers for at least six months.

How do I send e-mail from CGI scripts?

Scripts that run on the server should use the Sendmail program to send e-mail.

Delivering mail to a Unix .forward file

Advanced users can deliver their e-mail via Unix .forward files.

Where is my POP/IMAP mail stored?

Explains where mail is stored for each mailbox, including exact paths.

Why is my outgoing mail blocked?

Some ISPs have recently started making it difficult for their customers to use other outgoing mail servers such as ours. If you have suddenly started having trouble sending mail, this article explains how to fix the problem.

How can I tell whether something is blocking my connection to your mail servers?

Explains how you can test whether your computer is able to connect to our mail servers and solve any problems.

Why do I receive files with unreadable "Winmail.dat" attachments?

Unreadable "Winmail.dat" attachments are caused by a setting in Microsoft Outlook.

Why does my mail program keep changing the mail server name?

Some anti-virus or anti-spam programs can change the incoming and outgoing mail server settings.

Forwarding and SPF

In a small number of cases, mail forwarding may not work due to anti-spam technology called "SPF". Using POP mailboxes avoids the problem.

Mac OS X Apple Mail error

If your Apple Mail mailbox gets too large, it may appear empty. You may also see the message "Message has not been downloaded from the server, take this account online to view".

Can I delete an old "account" from my e-mail program without losing mail?

Deleting an account can affect previously downloaded mail in the Mac OS X Mail and Thunderbird programs.

Should I use AOL's "Report Spam" button to report spam with forwarded mail?

Do not use AOL's "Report Spam" button for forwarded e-mail, because it reports your own address as a "spammer".

Why do I get spam from Yahoo Groups?

We don't block spam arriving via Yahoo Groups lists, because Yahoo will unsubscribe you if we do.

Why doesn't forwarding to Gmail work when I test it?

Gmail will discard any message from and to the same gmail.com address if it goes through another network (including ours).

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